Lowrance Technical Support Intern

Brunswick; Tulsa (OK); Hybrid; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

VIP discounts

401(k) plan with company match

Health benefits

Paid time off

Job summary

Brunswick seeks a Technical Support Intern – Collegiate Fishing to assist customers with marine electronics, troubleshoot remotely, and document cases in CRM systems. You will work with Lowrance equipment users, help with installation questions, and collaborate on training materials.

Training through Navico Online Learning Academy (NOLA) will be provided, with VIP discounts after completion. The role runs May–August, 8 am–5 pm, in a hybrid office environment.

Qualifications

• Pursuing a degree at one of the listed Oklahoma colleges.
• Training program (NOLA) completed before consideration for role.
• Proficiency with Microsoft Office Suite and CRM systems.

Responsibilities

• Serve as a key contact for customers, coordinating service activities via phone and email.
• Assist with product questions including features, benefits, installation, and compatibility.
• Perform remote troubleshooting using schematics and internal tools.
• Document customer cases in CRM systems and analyze service trends to improve quality.
• Collaborate with internal teams to enhance training materials, service documentation, and product robustness.

Skills

Electronics troubleshooting

Customer communication

MS Office

CRM systems

Education

Pursuing degree at Oklahoma universities (Tulsa, Rogers State, OSU, OU)

Tools

CRM software

Internal systems

Job description

Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes 'Next Never Rests', and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Position Overview

Do you enjoy boating with premium electronics? Do you find joy in helping others find success in their fishing and navigational equipment installations? Are you a passionate user of Lowrance equipment? If so, join our team! Navico Group is looking for a Technical Support Intern – Collegiate Fishing where you’ll be at the heart of our customer experience, supporting users of our Marine Equipment. You’ll provide expert guidance, troubleshoot technical issues, and help customers get the most out of their equipment—all while contributing to a collaborative and innovative support environment.

In this role, you will:

• Serve as a key contact for customers, helping coordinate service activities and technical support via phone and email
• Support customer satisfaction by assisting with product questions, including features, benefits, installation, and compatibility
• Perform remote troubleshooting using schematics and internal tools
• Document customer cases in CRM systems, and analyze service trends to improve quality
• Collaborate with internal teams to enhance training materials, service documentation, and product robustness

Essential Functions

• Technical Foundation: Experience in troubleshooting electronics remotely, while using effective problem-solving techniques to work through conflicts
• Customer-Centric: Proven ability to manage customer expectations, coordinate with internal partners, and deliver clear verbal & written communications
• Operational Agility: Self-Starting Team-Player skilled in Microsoft Office Suite, with strong organizational skills, integrity, and a desire to learn
• Collaborative Spirit: Strong communicator, team player, and proactive problem-solver with a bias for action and ownership mentality

This is a technical role with direct customer exposure, offering the opportunity to make an impact on customer experience and contribute to Navico Group’s reputation for excellence in marine electronics.

Training through Navico Online Learning Academy (NOLA) for 20 hours will be provided. Successful completion of the training will result in access to VIP discounts up to 40% MSRP.

Product Discount Limitations

• NOLA access and discounts are limited to first 20 qualified applicants for the program
• Discount is contingent upon passing scores in NOLA
• Offer valid for 6 months after course completion
• Limited to a single purchase order not to exceed $7500 MSRP
• Products are for Personal Use Only and Not Intended for re-sale within the first 24 months of ownership

Required Qualifications

• Pursuing a degree at one of the following colleges: Tulsa University, Rogers State University, Oklahoma State University, and University of Oklahoma
• Successful Completion of NOLA training program prior to consideration for the role (provided by Navico Group); interviews are not guaranteed w/ passing score, but Lowrance VIP discounts will apply
• Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal systems)
• Professional demeanor with a consistently positive and solutions oriented approach
• Strong interpersonal skills with the ability to collaborate across varied personalities and roles

Preferred Qualifications

• Active member of a collegiate fishing team (such as MLF Major Leage Fishing)
• 1 year of experience in Marine or RV electronics installation, repair, maintenance or support
• Familiar with Lowrance HDS Ecosystem ABYC, NMEA, or MEI Certified FCC License
• Bilingual in Spanish and English

Working Conditions

• May – August, 8 am – 5 pm, no weekends
• Office Environment, hybrid schedule

Compensation

The anticipated pay range for this position is $18-22 per hour. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

Why Brunswick

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we’re proud of being recognized for making a splash with numerous awards!

About Navico Group

Navico Group is a stand‑alone division of Brunswick, the world’s largest recreational marine business. Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale. Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond.

Next is Now

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job.

Equal Opportunity Employer

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.