Low Voltage Security Alarm/Fire Technician

Maps-Security,-LLC; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

Maps-Security,-LLC in Louisville, KY seeks a Technician I to install, troubleshoot, and service fire alarm, burglar, access control, and IP camera systems. The role includes customer service, on-call support, and travel for installations.

You will pursue Level 1 fire alarm certifications and work with brands like Qolsys, Resideo, Ademco, Fire Lite, and Wisenet, ensuring safe, compliant system setups.

Qualifications

• State certification Level 1 in Fire Alarm & Detection Equipment and Alarm Technician or obtain within 90 days of employment.
• Proficiency in alarm panels, including QolSys, Resideo, Ademco, Fire Lite, Wisenet and others.
• Valid drivers license and clean driving record.
• Top customer service skills.

Responsibilities

• Install and service fire alarm, burglar, access control, and IP camera systems.
• Answer service and installation calls.
• Obtain and maintain installation certifications (Level 1, Nicet) within required timelines.
• Follow up to ensure service completion and client approval.
• Submit documentation and reports for each installation or repair visit.

Skills

State certification Level 1

Alarm panels proficiency

Driver's license

Customer service skills

Tools

Qolsys

Resideo

Ademco

Fire Lite

Wisenet

Job description

DUTIES AND RESPONSIBILITIES

Technician I (TI): As the Technician I, the expectations will vary with company growth. Responsibilities are listed below but are not limited to: Install, Troubleshoot, Service Fire Alarm, Burglar, Access Control, and Camera Systems. TI will also be required to conduct administrative duties such as support, service calls, and general customer service.

• Install Fire, Burglar, IP Camera, Access Control, and Entry Systems
• Answer phones routed to service and installation.
• Obtain and maintain installation certifications such as Level 1 and Nicet for fire
• Follow up to ensure service and installation completion and client approval.
• Complete, Review, and Submit pictures and completion documents.
• Obtain and review invoices for equipment, and submit to accounting to be entered once approved.
• Perform takeover installs.
• TRAVEL installations not to exceed 1 week of travel (M-F) every other week with one week (M-F) home in between.
• Adhere to all schedules and procedures to ensure adequate and timely service completion.
• Install and program control panels and all other equipment for fire alarm systems with the guidance of building plans and electrical layouts.
• Mount sensors at appropriate locations, performing all necessary tasks, such as drilling holes for cabling and accessing locations such as crawlspaces or attics to ensure optimal wiring layouts.
• Install all wiring to connect system components, complying with all applicable safety standards and with customer concerns or preferences.
• Show customers how to use the system, discuss any questions or concerns and ensure customers are fully satisfied with the service they receive.
• Inspect and test systems to ensure all components are performing well and comply with safety requirements.
• Review installation manuals, building plans and work orders to plan optimal locations for system components and wiring.
• Identify and repair malfunctions in system components or wiring, including ordering and installing replacement parts as necessary.
• Compose and submit documentation and reports for each installation or repair visit, complying with the company's standard operating procedure.

Job Skills & Qualifications Required:

• State certification Level 1 in Fire Alarm & Detection Equipment and Alarm Technician or obtain within 90 days of employment
• Proficiency in alarm panels, including QolSys, Resideo, Ademco, Fire Lite, Wisenet and others
• Valid drivers license and clean driving record
• Top customer service skills

Preferred:

• Networking experience with security, CCTV systems or other
• Fire experience absolute plus

Job Type: Full-time

Salary: Determined by skill set

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Ability to travel an absolute plus

License/Certification:

• Driver's License (Required)
• Level 1 (Preferred)
• Nicet Fire

Work Location:

• On the road

Work Remotely:

• Yes

Work Location: will be based in Louisville, KY with project travel two weeks per month. - High priority: Dallas Area, Potomac Divide, Phoenix, Midwest, MO, Indianapolis, Ohio, and West Virginia area but the ability to travel M-F is a definite advantage