Low Voltage Service Operations Manager

VIP Systems, Inc.; Florida; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health and benefits package

Paid time off

Job summary

VIP Systems is a premier South Florida low-voltage systems integrator delivering structured cabling, security, access control, and building technologies for luxury high-rise developments. We seek a Service Operations Manager to lead the service department, drive customer satisfaction, and coordinate maintenance, warranties, and field operations.

As a senior operations leader, you will manage dispatch, optimize technician utilization, mentor staff, and ensure seamless transitions from

Qualifications

• 3–5+ years of experience in service management, field operations, or project management within low-voltage.
• Strong knowledge of access control, cabling, and security technologies; blueprints and construction docs.
• Experience managing project planning, scheduling, resources, and field service coordination; CRM familiarity with service processes.

Responsibilities

• Oversee all service department activities including maintenance contracts and warranty support.
• Coordinate technician schedules, dispatch field teams for repairs, and prioritize requests.
• Maintain client relationships with property managers and ownership representatives.
• Provide remote technical leadership and guidance to field technicians.
• Oversee ticket management, reporting, invoicing, and service contract administration.
• Lead recruiting, onboarding, and development of service personnel.

Skills

Access Control

Structured Cabling

Networked Security

Blueprint Reading

Project Management

Field Service Coordination

CRM Software

Microsoft Office

Education

High School Diploma

Tools

Service Dispatch

Ticketing Systems

Construction Documents

Job description

Miramar, United States | Posted on 05/26/2026

VIP Systems is a premier South Florida low-voltage systems integrator specializing in complex technology infrastructure for luxury high-rise residential developments. Our expertise includes structured cabling, security systems, access control, surveillance, and integrated building technologies. We partner with developers, property managers, and building ownership groups to deliver reliable, high-performance solutions and exceptional service throughout the lifecycle of every installation.

Position Overview

VIP Systems is seeking a proactive and results-drivenServiceOperations Manager to leadour service department and ensure the long-term performance of our technologyinstallations. This role requires a high-energy leaderwho can effectively manage maintenance operations, coordinate service technicians, maintain strong client relationships, and drive exceptional customer satisfaction in a fast-paced environment.

Core Responsibilities

Service Operations

• Oversee all service department activities, including maintenance contracts, warranty support, and daily service calls.
  
• Ensure timely response and resolution of service requests for luxury high-rise residential clients.
  
• Manage departmental performance metrics, service quality, and customer satisfaction.
  

Scheduling & Dispatching

• Coordinate technician schedules and dispatch field teams for emergency repairs, troubleshooting, and preventive maintenance.
  
• Prioritize service requests based on urgency, contractual obligations, and client needs.
  
• Optimize technician utilization and efficiency.
  

Client Relationship Management

• Serve as the primary point of contact for property managers, building engineers, and ownership representatives.
  
• Maintain strong client relationships through proactive communication and responsive service.
  
• Identify opportunities for system upgrades, preventative maintenance programs, and additional service offerings.
  

Technical Leadership

• Provide remote troubleshooting support and technical guidance to field technicians.
  
• Assist in resolving complex issues involving access control, CCTV, structured cabling, intercom, and related low-voltage systems.
  
• Coordinate with project teams to ensure seamless transition from installation to ongoing service support.
  

Service Administration

• Oversee service ticket management, documentation, and work order completion.
  
• Review technician reports for accuracy and completeness.
  
• Ensure proper billing, invoicing, and service contract administration.
  
• Maintain detailed service histories and client records.
  
• Lead, mentor, and support service technicians to ensure high performance and professional growth.
  
• Foster a culture of accountability, responsiveness, and customer service excellence.
  
• Participate in recruiting, onboarding, and training service personnel as needed.
  

Requirements

Required Qualifications

• 3–5+ years of experience in service management, field operations, project management, or as a lead technician within the low-voltage industry.
  

Strong technical knowledge of:

• Access Control Systems
  
• Structured Cabling Systems
  
• Network-connected security technologies
  
• Proficient in reading and interpreting blueprints, specifications, and construction documents.
  
• Demonstrated experience managing all aspects of project planning, scheduling, resource allocation, and execution.
  
• Proven ability to troubleshoot and coordinate resolution of technical issues.
  
• Excellent communication and customer relationship management skills.
  
• Experience managing technicians and coordinating field service operations.
  
• Proficiency with Microsoft Office and service dispatch, ticketing, or CRM software.
  
• Valid driver's license and ability to travel throughout South Florida as needed.
  

Preferred Qualifications

• Experience working with luxury high-rise residential properties.
  
• Familiarity with service agreements, maintenance contracts, and recurring revenue programs.
  
• Knowledge of leading access control, surveillance, and building technology platforms.
  
• High School Diploma required; Associate's Degree, Technical Degree, or equivalent industry training preferred.
  

Preferred Certifications (Not Required)

• BICSI Technician or Installation Certification
  
• OSHA 10 Certification
  
• Powder Actuated Tools Certification
  
• Confined Space Certification
  
• CPR and First Aid Certification
  
• Manufacturer Certifications for Installation and Maintenance
  
• Lift Operator Certification
  
• Competitive salary based on experience
  
• Performance-based bonus opportunities
  
• Health and benefits package
  
• Paid time off and company holidays
  
• Professional development and manufacturer training
  
• Career growth opportunities within a rapidly growing technology integration company
  
• Opportunity to work with some of South Florida's most prestigious luxury residential developments