Lounge Server - Wolf Lounge

Mohegan Sun; Montville (CT); On-site; USD 32,000 - 52,000; Full time

Job summary

Mohegan Sun is seeking a team member to serve alcoholic and non-alcoholic beverages to guests in accordance with established department policies, procedures and steps of service.

Primary duties include taking drink orders and delivering them promptly, clearing glassware, maintaining proper ID checks and monitoring intoxication levels, and setting up dining rooms and lounges. Secondary duties include keeping outlets clean and assisting the bartender as needed.

Qualifications

• Experience in bartending or serving cocktails in a full-service environment.
• Thorough knowledge of state liquor laws, ID procedures and responsible service.
• Ability to multitask in a fast-paced setting and maintain professionalism.

Responsibilities

• Takes drink orders from guests and delivers them promptly
• Clears dirty glassware, plates and silverware
• Follows state liquor laws, uses ID checks, monitors intoxication, and applies refusal or shut-off procedures
• Sets up dining rooms, lounges and stations according to procedures
• Assists in maintaining outlet cleanliness
• Assists the bartender as needed
• Performs opening and closing duties

Skills

Customer service

Communication

Alcohol knowledge

Tray handling

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Position Summary:

This position is responsible for serving alcoholic and non-alcoholic beverages to guests in accordance with established department policies, procedures and steps of service.

Primary Duties and Responsibilities:

• Takes drink orders from the guests and delivers them in a timely manner, following the established steps of service
• Clears dirty glassware, plates and silverware from the patrons
• Consistently applies knowledge of the state liquor laws, proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shut off procedures
• Sets up dining room, lounges and other operational stations according to established procedures

Secondary Duties and Responsibilities:

• Assists in maintaining the cleanliness of the outlet
• Assists the bartender, as needed
• Performs opening and closing duties
• Communicates with management on inventory and maintenance needs

Minimum Education and Qualifications:

• Experience in bartending or serving cocktails in a full service restaurant, lounge or showroom/nightclub

Competencies:

• Excellent written and verbal communication skills
• Excellent knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Thorough working knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shut off procedures
• Skills in proper tray handling, ordering and garnishing of all beverages

Training Requirements:

• Outlet-specific standard operating procedures
• SMART alcohol awareness

Physical Demands and Work Environment:

• Must be able to stand for extended periods of time
• Must be able to bend and lift full beverage trays of up to 25 lbs.
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That’s opportunity!

Mohegan Sun practices Native American Preference in hiring. “Native American” means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.