Lounge & Room Service Supervisor: Elevate Guest Experience

HH Seaboard Station; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Discounted room rates

Job summary

Concord Hospitality is seeking a Lounge Supervisor to lead lounge and room service operations to deliver exceptional guest experiences and uphold company standards.

You will train staff, manage shifts, ensure safety and sanitation, and collaborate with kitchen and service teams to maintain smooth daily service. This role emphasizes leadership, service quality, and operational excellence in a fast-paced hotel setting.

Qualifications

• Prior supervisory experience in food and beverage or hospitality preferred.

Responsibilities

• Open and close shifts in accordance with manager's checklist.
• Train, maintain, and enforce all service standards using menus and reference materials.
• Maintain a safe and sanitary work environment; report unsafe conditions to management.
• Ensure room service is fully staffed and able to handle business volume; assist as needed.
• Be present on the floor during meal periods to ensure adequate coverage and guest satisfaction.
• Conduct daily taste panels and menu classes for restaurant and room service staff.
• Monitor staffing hours and overtime to align with sales and profitability goals.
• Implement and follow through on restaurant party bookings and hospitality suite service.
• Support guest satisfaction by assisting with service, seating, and communication with the kitchen.
• Ensure side work is completed daily and stations are reset to standard before shift end.
• Manage repair and maintenance needs through work orders.

Skills

Leadership

Training staff

Communication

Organizational skills

Job description

Concord Hospitality is seeking a Lounge Supervisor to lead lounge and room service operations to deliver exceptional guest experiences and uphold company standards.

You will train staff, manage shifts, ensure safety and sanitation, and collaborate with kitchen and service teams to maintain smooth daily service. This role emphasizes leadership, service quality, and operational excellence in a fast-paced hotel setting.