Lounge Readiness & Operations Program Lead

JPMorgan Chase; New York (NY); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

JPMorgan Chase in New York City seeks a Lounge Operations Support and Readiness Senior Analyst to coordinate operational readiness, training, and post-launch program adherence across the airport lounge network. You will manage project plans, develop SOPs, and produce training resources with SME input to ensure smooth openings and reliable day-to-day operations.

You will collaborate with internal teams, lounge operators, and vendors, monitor program adherence, and drive continuous improvement

Qualifications

• Experience coordinating multi-stakeholder projects with clear milestones and dependencies.
• Proven ability to develop training resources and standard operating procedures.
• Strong written communication and documentation skills.
• Ability to review materials, identify gaps, and propose improvements.
• Comfortable working across internal teams, lounge operators, and vendors.

Responsabilités

• Coordinate readiness activities for new lounge openings with plans, milestones, risks, and decisions.
• Maintain trackers and provide updates to partners, operators, and stakeholders.
• Support ad hoc initiatives and cross-functional workstreams across the lounge program.
• Review training collateral for accuracy and alignment with program standards.
• Develop training resources and operating guides with SME collaboration.
• Draft and maintain SOPs, opening playbooks, and operational resources.
• Establish administrative controls and routines for new lounges.
• Provide post-launch support by monitoring adherence and refining processes.
• Coordinate facilities maintenance issues through to resolution.
• Collaborate with teams, operators, vendors, and partners to move projects forward.
• Organize project documentation, meeting materials, and action-item follow-ups.

Connaissances

Project coordination

Operational readiness

Training materials

SOP development

Cross-functional collaboration

Documentation

Travel coordination

Proficiency with productivity tools

Outils

MS Office Suite

Project trackers

Description du poste

JPMorgan Chase in New York City seeks a Lounge Operations Support and Readiness Senior Analyst to coordinate operational readiness, training, and post-launch program adherence across the airport lounge network. You will manage project plans, develop SOPs, and produce training resources with SME input to ensure smooth openings and reliable day-to-day operations.

You will collaborate with internal teams, lounge operators, and vendors, monitor program adherence, and drive continuous improvement