Lounge Cocktail Server - Caspians

Caspian's; Las Vegas, Northern (NV, KY); Hybrid; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive tips potential

Employee dining discount

Job summary

Caspian's is seeking an experienced Lounge Cocktail Server in Las Vegas, NV. The role focuses on delivering a high-energy guest experience, taking orders, serving both non-alcoholic and alcoholic beverages, and maintaining compliance with liquor laws.

Ideal candidates will have 2 years of server or cocktail experience in a busy restaurant, strong knowledge of spirits and wine, and proficient cash handling. This position requires guest-focused service and the ability to work a fast-paced

Qualifications

• Excellent interpersonal skills and rapport building.
• Ability to communicate clearly with guests and team members.
• Experience with POS systems and cash handling.
• Knowledge of spirits, wine, and food is preferred.

Responsibilities

• Greet guests and guide them through the dining experience.
• Take and transmit orders for food and beverages, including cocktails.
• Ensure accurate delivery and timely service with attention to detail.
• Verify guest ages and comply with liquor laws.
• Handle payments and process transactions.
• Maintain clean tables, service areas, and stations.
• Assist in bussing and resetting tables as needed.
• Coordinate with staff to ensure smooth service.

Skills

Interpersonal skills

English proficiency

POS familiarity

Cash handling

Team collaboration

Alcohol awareness

Education

High school diploma or equivalent

Tools

POS systems

Job description

Job Summary

The Lounge Cocktail Server will deliver a quality experience while maintaining a great energy and vibe.

Actively taking orders, completing food and beverage service, and monitoring the guests’ experience, while continuously interacting with the guests, fellow team members, and management in a polite, courteous manner to ensure gracious hospitality.

Duties-Responsibilities

• Greeting guests in a positive, friendly manner and making them feel welcome
• Guiding guests through all phases of their experience
• Exhibit proper menu knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages, and any menu items offered
• Solicit any allergy or dietary restrictions from each guest
• Check ordered food and beverage items, ensure accuracy and deliver items to guests according to steps of service
• Process Guest payments by cash, credit card, venue comps and all other tender types
• Ensure that all tables and chairs are set correctly and clean
• Assist in running items, bussing tables and setting tables when necessary
• Keep table tops, floors, service areas, and POS station/s clean/free of dirty glasses, dirty ashtrays, trash, throughout shift
• Request identification from customers when legal age is questioned and works in an efficient and professional manner
• Comply with all state and federal liquor laws
• Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a manager’s attention
• Refuse further service of alcohol to intoxicated guests in a courteous and safety-minded manner
• Clean all spills immediately
• Pouring waters, serving condiments and some side-items as necessary.
• Provide direction to and assistance to support staff to ensure proper service
• Anticipate the guests’ needs and respond appropriately.
• Maintain a level of professionalism, that will make guests want to return
• Bid farewell to guests, using guest’s name when known, and encourage them to return
• Perform all opening and closing duties, based upon shift assignment
• Communicate effectively with management and service team members in order to fulfill and address any issues or needs requested by guests and or other team members
• Work as a team, assisting all guests’ and team members’ needs and inquiries
• Conform to the department grooming standards, uniform or attire, and jewelry policy
• Follow all procedures and policies set forth by the company, division, department and all health and safety regulations set by County health department
• Responsible for proper check out policies and procedures
• Perform side work as assigned

Work Experience & Knowledge-Education Background

• 2-year experience as a server/cocktail in a similar, high-volume restaurant environment or 1-year experience in a fine dining establishment required
• Must have a working knowledge of Spirits, Wine and Food
• Basic computer skills and experience with POS systems and cash handling skills

License-Certificates

• SNHD Food Handlers Card
• Alcohol Awareness Cert
• Current, legal and unrestricted ability to work in The United States

Talents-Abilities-Skills

• Excellent interpersonal skills, can build rapport well; can relate well to all kinds of people; build relationships; use diplomacy and tact
• Ability to keep confidences; admit mistakes; doesn't misrepresent him/herself for personal gain
• Ability to quickly become knowledgeable in current policies and practices
• Excellent organizational skills and attention to detail
• Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems
• Ability to clearly communicate in English with guests, management/co-workers, both in person and on the telephone
• Positive attitude, self-motivated, energetic and is a willing learner
• Must be able to print legibly for team members, management, and guests to read
• Ability to handle a fast-paced, busy, and somewhat stressful environment
• Professionally groomed in a manner consistent with department grooming standards
• Must be 21 years of age to handle beverages in the State of Nevada

Physical Requirements-Activities-Environmental Conditions

The work environment and physical demands described here reflect what team members experience while performing essential job functions. Reasonable accommodations can be provided to enable individuals with disabilities to carry out these essential tasks.

• Sedentary work that primarily involves sitting/standing Never Occasionally Constantly
• Light work that includes moving objects up to 30 pounds Never Occasionally Constantly
• Medium work that includes moving objects up to 50 pounds Never Occasionally Constantly
• Heavy work that includes moving objects up to 100 pounds or more. Never Occasionally Constantly
• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like Never Occasionally Constantly
• Moving in various environments including tight and confined spaces Never Occasionally Constantly
• Bending, stooping, kneeling, crouching Never Occasionally Constantly
• Remaining in a stationary position, often standing or sitting for prolonged periods Never Occasionally Constantly
• Moving about to accomplish tasks or moving from one work area to another Never Occasionally Constantly
• Adjusting or moving objects up to 15 pounds in all directions including wine buckets, straightening furniture Never Occasionally Constantly
• Communicating with others to exchange information Never Occasionally Constantly
• Repeating motions that may include the wrists, hands and/or fingers Never Occasionally Constantly
• Operating machinery and/or power tools Never Occasionally Constantly
• Operating motor vehicles or heavy equipment Never Occasionally Constantly
• Assessing the accuracy, neatness of the work assigned Never Occasionally Constantly
• Working in low temperatures Never Occasionally Constantly
• Working in high temperatures Never Occasionally Constantly
• Outdoor elements such as precipitation and wind Never Occasionally Constantly
• Working in noisy environments Never Occasional Constantly
• Working in hazardous conditions Never Occasionally Constantly
• Working in poor ventilated areas Never Occasionally Constantly
• Working in small and/or enclosed spaces Never Occasionally Constantly

This job description serves as a summary of the duties expected of you in your role. It is not an exhaustive list but rather a general guide to your expected responsibilities. As a Team Member, you should understand that job descriptions are subject to change and may be updated at any time. Attendance at all scheduled training sessions and meetings are at times mandatory.

Having reviewed the qualifications and requirements for the position, I am confident that I can fulfill these duties to the best of my ability.