Lottery Field Service Technician I-(Austin,TX )

International Game Technology; Austin (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Lottery Field Service Technician in Austin, TX, where you'll play a vital role in maintaining and servicing gaming equipment at customer locations. This position involves troubleshooting, installing, and ensuring the smooth operation of lottery devices, all while providing exceptional customer service. With a commitment to innovation and excellence, this dynamic organization offers competitive wages, a supportive work environment, and a comprehensive benefits package from day one. If you're ready to make an impact in the gaming industry and work with a world-class team, this opportunity is for you!

Benefits

Company vehicle for work use

Medical benefits from day one

3 weeks paid vacation per year

401K with employer match

Company-paid parental leave

Life insurance

Short-term disability

Long-term disability

Gym membership reimbursement

Tuition reimbursement

Qualifications

• 1+ years in customer service and technical repairs required.
• Valid driver's license and good driving record necessary.

Responsibilities

• Service IGT equipment at retailer locations and maintain operational efficiency.
• Troubleshoot and repair malfunctioning equipment in the field.

Skills

Customer Service

Technical Repairs

Troubleshooting

Communication Skills

Education

High School Degree or GED

Tools

Basic Hand Tools

Job description

Lottery Field Service Technician I-(Austin,TX )

Location: Austin, TX, US, 78754 TX Statewide, TX, US

Requisition ID: 16227

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth.

Join the WINNING TEAM at IGT Global! IGT seeks a Lottery Field Services Technician in Austin, TX. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization. The Field Service Technician maintains service equipment at Retailer (customer) locations, responds to dispatches, and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

• Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of IGT equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field, including swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers; accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc., and track inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc.

Qualifications

High school degree or GED equivalent required.

1 or more years of experience in a customer service related position.

1 or more years of experience in technical repairs.

Must possess a valid driver's license, have a good driving record, and demonstrate the ability to correctly perceive colors.

Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools, and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.

Keys to Success

By joining IGT, you will have the opportunity to work with a world-class team and contribute to the flawless operation of our gaming solutions. We offer competitive wages and shift differentials for off-shifts, ensuring that you are rewarded for your hard work and dedication. Additionally, IGT provides a range of benefits to support your overall well-being.

• Company vehicle to take home for work use only.
• Medical benefits available from day one of employment.
• 3 weeks of paid vacation per year, with prorated first-year accrual.
• 401K with employer match and 100% vested from day one.
• Company-paid parental leave, life insurance, short-term disability, and long-term disability.
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged. IGT is an equal opportunity employer.