Lottery Field Service Technician I

Socket.dev; Michigan; Hybrid; USD 29,000 - 52,000; Full time

Job summary

Brightstar in Grand Rapids, MI is seeking a Lottery Field Services Technician to service Brightstar equipment at retailer locations and join our award-winning lottery services team. The role involves installing, removing, repairing, and maintaining equipment and communicating with Dispatch about status and issues.

Ideal candidates will have a high school diploma or GED, at least two years in customer service and hands-on technical repair, a valid driver's license, and a willingness to drive a

Qualifications

• High school diploma or GED is required.
• Minimum of two years in a customer service‑related position.
• At least two years in technical repair or a related hands‑on field.
• Valid driver’s license and a driving record that meets company requirements.
• Ability to distinguish colors when installing, troubleshooting, or repairing equipment.
• Willingness to drive a 20-foot box truck without a CDL.
• Residence within reasonable proximity to the assigned service area.
• Ability to read, write, and communicate effectively in English is required.

Responsibilities

• Transport, install, remove, and maintain Brightstar Lottery equipment, replacement parts, tools, and supplies.
• Troubleshoot malfunctioning equipment by cleaning, adjusting, repairing, or replacing components to restore operation.
• Communicate service activities, arrival and departure times, equipment issues, and resolutions accurately to Dispatch.
• Deliver marketing materials and consumable supplies, including paper, ribbons, and bet slips, while maintaining accurate inventory records.
• Train new retailers and provide refresher guidance on equipment procedures, including changing paper and ribbon.
• Maintain an organized company vehicle and comply with driver training, vehicle use, and maintenance policies.
• Complete required forms documenting field activities, equipment problems, and recommendations for procedural improvements.
• Perform other duties as assigned.

Skills

Customer service

Technical repair

Driver's license

English communication

Education

High school diploma or GED

Job description

Brightstar is an innovative, forward‑thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best‑in‑class lottery operations, retail and digital solutions, and award‑winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well‑established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Overview

Building Bright Futures! Brightstar seeks a Lottery Field Services Technician in Grand Rapids, MI. The Lottery Field Services Technician is responsible for servicing Brightstar equipment at retailer (customer) locations and will be part of our award‑winning lottery services organization. The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Responsibilities

• Transport, install, remove, and maintain Brightstar Lottery equipment, replacement parts, tools, and supplies.
• Troubleshoot malfunctioning equipment by cleaning, adjusting, repairing, or replacing components to restore operation.
• Communicate service activities, arrival and departure times, equipment issues, and resolutions accurately to Dispatch.
• Deliver marketing materials and consumable supplies, including paper, ribbons, and bet slips, while maintaining accurate inventory records.
• Train new retailers and provide refresher guidance on equipment procedures, including changing paper and ribbon.
• Maintain an organized company vehicle and comply with driver training, vehicle use, and maintenance policies.
• Complete required forms documenting field activities, equipment problems, and recommendations for procedural improvements.
• Perform other duties as assigned.

Qualifications

What You'll Bring

• High school diploma or GED equivalent.
• Minimum of two years of experience in a customer service‑related position.
• Background of at least two years in technical repair or a related hands‑on field.
• Valid driver's license and a driving record that meets company requirements.
• Capacity to distinguish colors correctly while installing, troubleshooting, or repairing equipment.
• Willingness to drive a 20-foot box truck occasionally without a commercial driver's license.
• Residence within reasonable proximity to the assigned service area.
• Ability to read, write, and communicate effectively in English is required

What Will Make You Stand Out

• Familiarity with field service dispatch processes and route‑based customer support.
• Hands‑on expertise troubleshooting electronic, mechanical, or communications equipment.
• Inventory management experience involving equipment, replacement parts, tools, or consumable supplies.

Physical Requirements

• Climb ladders and work at heights, including rooftops, when completing certain equipment installations.
• Lift and carry equipment weighing up to 50 pounds over significant distances.
• Transport equipment weighing up to 800 pounds with assistance from a colleague and appropriate lifting equipment.
• Remain seated and drive for prolonged periods while traveling throughout an assigned service area.
• Demonstrate the manual dexterity required to use tools and work safely around moving parts and electrical current.
• Operate in close quarters and outdoors during inclement weather as service conditions require.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-LM1 #LI-ONSITE

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $29,120 - $52,458. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibilityrequirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.