Lot Operations Manager

Lithia Motors, Inc; Minnetonka (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Lot Operations/Transportation Manager to enhance the customer experience at their dealership. This hands-on leadership role involves overseeing the courtesy vehicle fleet and ensuring operational efficiency. The ideal candidate will possess strong communication and critical thinking skills, along with a proactive approach to managing team performance and customer interactions. Join a dynamic team that values growth and offers extensive opportunities for professional development within a supportive work environment.

Benefits

Medical, Dental, and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Qualifications

• Hands-on leadership role requiring strong organizational skills.
• Must be proactive and service-oriented with accountability.

Responsibilities

• Manage team performance and scheduling for service greeters.
• Oversee cleanliness and presentation of vehicle fleet and service areas.
• Respond to and resolve customer concerns professionally.

Skills

Attention to Detail

Communication Skills

Active Listening

Critical Thinking

Time Management

Education

High School Diploma or Equivalent

Job description

BMW of Minnetonka is seeking an experienced and motivated Lot Operations/Transportation Manager to oversee the daily operations and overall organization of our courtesy vehicle fleet management, car wash quality, and service greeter guest experience. This position plays a key role in ensuring a positive customer experience and maintaining the visual appeal and functionality of the dealership service department.

Position Overview
The Lot Operations/Transportation Manager will be responsible for managing a team, ensuring the overall organization, presentation, and flow of the dealership service drive, parking ramp, and courtesy vehicle fleet, while supporting a high level of operational efficiency. This role will work closely with the service manager to ensure an exceptional customer experience.

Areas of Responsibility

• Oversee the performance and scheduling of the service greeter and car wash team.
• Ensure the timely and efficient preparation of customer vehicles for service delivery.
• Maintain the cleanliness and presentation of the courtesy vehicle fleet.
• Ensure cleanliness and orderliness of wash bays, service drive, and shop bays.
• Respond to and resolve customer concerns professionally and promptly.
• Manage inventory, supply ordering, and maintenance of team equipment.
• Monitor activity on the service drive and parking ramp to ensure a positive and smooth customer experience.
• Perform other duties as assigned.

Additional Qualifications

• Strong attention to detail and proactive sense of urgency.
• Excellent verbal and written communication skills.
• Active listening skills to understand and respond appropriately to others.
• Strong critical thinking skills for assessing situations and developing solutions.
• Effective time management and prioritization skills.

This is a hands-on leadership position requiring a motivated, organized, and service-oriented individual with a strong sense of accountability. BMW of Minnetonka offers a professional work environment and opportunities for growth within our organization.

The (Hourly / Salary) Wage Range for this position is $42,000 to $60,000

We offer industry-leading benefits:

• Competitive pay
• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High school diploma or equivalent and at least 18 years old required. We are a drug-free workplace and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Qualified applicants will be considered regardless of criminal history, consistent with legal requirements.

About Us

At Lithia & Driveway, our mission is Growth Powered by People. We strive to create a workplace that fosters ideas and opportunities to Earn Customers for Life. Our focus is on enhancing the customer experience across all channels— in person, online, or a combination of both.

As the largest automotive retailer in North America and a Fortune 500 company (NYSE: LAD), Lithia & Driveway offers diverse roles in Sales, Finance, Service, Technology, and Corporate sectors. With thousands of vehicles and hundreds of locations, the career opportunities are vast. Join us as we accelerate growth in automotive and beyond!