Lot Operations Admin

Cox Enterprises; Orlando (FL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Seven paid holidays

Job summary

Cox Automotive in Orlando, Florida is seeking a Sr Lot Operations Specialist to support daily lot operations, onboarding, and coordination with mechanics and accounts. The role requires strong customer service and data entry skills, with a focus on safety and efficiency.

On-site position with a daytime shift and opportunities to work with various departments. The role emphasizes accurate record-keeping, timely responses to customer requests, and collaboration with temporary labor and vendors.

Qualifications

• 1 - 3 years customer service experience required.
• Effective communication skills required.
• Good problem-solving and organizational skills required.
• Ability to operate general office equipment.

Responsibilities

• Assist with new employee onboarding and orientation support.
• Perform routine equipment inspections and maintenance.
• Coordinate repairs of company vehicles and equipment.
• Maintain inventory records of equipment, supplies, and assets.
• Enter data into the AS 400 system as needed.
• Support communication between accounts, support teams, and auction personnel.
• Answer phones and provide customer support.
• Process department paperwork and review invoices.
• Assist in sale day line-up and activities.
• Model safety behaviors and participate in safety activities.

Skills

Customer service

Communication

Problem solving

Data entry

Education

High School Diploma or equivalent

Tools

Excel spreadsheet programming

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Sr Lot Operations Specialist

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Responsibilities

• Assist with new employee onboarding, including training access, system logins, and orientation support.
• Perform routine equipment inspections, cleaning, and preventative maintenance to ensure operational readiness.
• Coordinate with the mechanic shop to track and expedite repairs of company vehicles and equipment.
• Maintain accurate inventory records of operational equipment, supplies, and assets.
• Perform basic data entry into the AS 400 computer system as needed.
• Serve as a key communication link between commercial accounts, customer support, account coordinators, supervisors, and other auction personnel to support efficient lot operations.
• Answer phones, provide support to lot operations employees, and provide excellent customer support.
• Respond to customer requests for assistance and ensure timely resolution.
• Support manager in the coordination of departmental scheduling, working with temporary agencies, serving as point of contact and recording employee absences, etc.
• Review and audit temporary labor invoices from third-party vendors for accuracy and approval.
• Analyze temporary labor utilization data and provide recommendations to support operational efficiency and cost management.
• Process all lot operations department paperwork. Forward all invoices and items to be posted to the appropriate areas in a timely manner.
• Assist in the coordination of sale day line-up and execution of sale day activities (i.e., drive, assist customers in locating vehicles, etc.).
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or equivalent preferred.
• 1 - 3 years customer service experience required. Previous clerical or administrative experience preferred.
• Effective communication skills required.
• Good problem-solving and organizational skills required.
• Ability to operate general office equipment (i.e., copier, fax machine, etc.).
• Good computer software skills required.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks; manual dexterity.
• Vision abilities required include close, distance and depth perception.
• Excel spreadsheet programming

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.