Lot Attendant

Paramount Recovery Service; Lancaster (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Medical, dental, and vision coverage

Life insurance

Paid time off

Paid training

Job summary

Paramount Recovery Service is seeking a dependable Lot Attendant to manage the arrival, processing, storage, and release of repossessed vehicles and personal items. You will maintain an organized, secure lot and provide courteous customer service in a fast-paced setting.

The role requires excellent attendance, strong communication skills, and the ability to de-escalate tense situations while enforcing company policies and procedures. Forklift exposure is a plus, but not required.

Qualifications

• Reliable, punctual, and consistent attendance in a fast-paced environment.
• High School Diploma or equivalent is required.
• Strong customer service, calm demeanor, and professional conduct with confrontational customers.

Responsibilities

• Receive vehicles from Recovery Agents and third-party vendors.
• Inspect and clean arriving vehicles; bag, label, and secure personal property.
• Maintain inventories of vehicles, personal property, and lot equipment.
• Assist customers with vehicle releases by verifying ID and required paperwork.

Skills

Reliability & punctuality

Customer service orientation

Verbal communication

De-escalation & conflict resolution

Problem solving

Attention to detail

Discretion & professionalism

Independent work ability

Education

High School Diploma or Equivalent

Tools

Smartphones/Tablets

Job description

Lot Attendant

We are seeking a dependable, professional, and customer-focused Lot Attendant to join our team immediately! This is a full-time position, Monday through Friday, from 9:00 AM to 5:30 PM. We are looking for someone who takes pride in their work, maintains a high level of organization, and can confidently handle challenging customer interactions in a fast-paced environment.

The ideal candidate is professional, detail-oriented, and emotionally composed when dealing with frustrated customers. This role requires someone who can remain calm under pressure, communicate respectfully, de-escalate difficult situations, and enforce company policies and procedures without compromising customer service or safety.

The successful candidate will oversee the receipt, processing, storage, and release of repossessed vehicles and personal items while maintaining a clean, organized, and professional lot and customer service area.

Responsibilities:

• Follow all company safety regulations, policies, and procedures.
• Receive vehicles from Recovery Agents and third-party vendors.
• Inspect and clean out vehicles upon arrival, ensuring all personal property is properly bagged, labeled, and secured.
• Maintain accurate inventories of vehicles, personal property, and lot equipment.
• Assist customers with vehicle releases by verifying identification, confirming authorization, and ensuring all required paperwork is complete.
• Interact professionally with customers who may be upset or frustrated regarding the repossession or release of their vehicles/personal items.
• De-escalate difficult situations through calm communication, sound judgment, and professionalism while maintaining firm boundaries and following company procedures.
• Recognize when a situation requires management involvement and promptly elevate threats, disputes, or situations that cannot be safely resolved.
• Maintain a clean, organized, and secure vehicle lot and customer service area.
• Communicate effectively with Recovery Agents, management, coworkers, and customers.
• Perform additional duties as assigned.

Requirements:

• Demonstrated reliability, punctuality, and excellent attendance.
• High school diploma or equivalent.
• Strong customer service skills and the ability to remain calm, respectful, and professional when dealing with confrontational customers.
• Excellent verbal communication, conflict-resolution, and problem-solving skills.
• Ability to enforce company policies and procedures while maintaining professionalism and discretion.
• Sound judgment and the ability to recognize when to resolve an issue independently and when to involve management.
• Ability to work independently with minimal supervision while following directions and communicating effectively with the team.
• Valid driver’s license and a clean driving record. Must be at least 22 years old for insurance purposes.
• Basic proficiency with smartphones and tablets, including troubleshooting minor connectivity issues.
• Strong attention to detail and the ability to maintain accurate records and complete required documentation.
• Ability to prioritize tasks, stay organized, and work efficiently in a fast-paced environment.
• Flexibility to work overtime, weekends, or holidays as needed.
• Forklift experience preferred but not required.

Benefits:

• 401(k) plan
• Health insurance
• Medical, dental, and vision coverage
• Life insurance
• Paid time off
• Paid training

What Makes a Great Candidate?

We are looking for someone who is dependable, level-headed, and takes ownership of their responsibilities. The right person understands that customers may be upset, but every interaction must remain professional, respectful, and safe. If you have strong people skills, can handle difficult conversations without taking them personally, and take pride in maintaining an organized and secure workplace, we encourage you to apply.