Loss Recovery Lead & Team Coach – Collections

Westlake Services, LLC; Los Angeles (CA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision benefits

401K matching

Paid Vacation Days

Employee Stock Ownership Program

Wellness Programs

Gym available at office

Zusammenfassung

Westlake Services, LLC is seeking a Department Lead for Loss Recovery Collection in Los Angeles, CA. The role involves overseeing daily operations, ensuring call coverage, and providing support to staff. Responsibilities include monitoring calls, coaching team members, and leading in the Supervisor's absence. Candidates should possess excellent organizational skills, effective communication, and sound judgment. This full-time position offers extensive benefits including medical, dental, and vision coverage, as well as opportunities for career advancement.

Qualifikationen

• Excellent organization and prioritization skills.
• Ability to interpret and explain policies and procedures.
• Good interpersonal skills and teamwork awareness.

Aufgaben

• Monitor live reports and address concerns.
• Coach agents as needed.
• Document all interactions with agents.
• Communicate professionally with internal and external customers.
• Step in to lead a team when Supervisor is absent.

Kenntnisse

Organization and prioritization skills

Interpersonal skills

Ability to interpret policies

Judgment and decision-making

Ability to develop and deliver training

Jobbeschreibung

Westlake Services, LLC is seeking a Department Lead for Loss Recovery Collection in Los Angeles, CA. The role involves overseeing daily operations, ensuring call coverage, and providing support to staff. Responsibilities include monitoring calls, coaching team members, and leading in the Supervisor's absence. Candidates should possess excellent organizational skills, effective communication, and sound judgment. This full-time position offers extensive benefits including medical, dental, and vision coverage, as well as opportunities for career advancement.