Loss Recovery Servicing Lead & Team Coach

Midway Auto Group; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

401K matching

ESOP

Job summary

Midway Auto Group seeks a Department Lead in Loss Recovery Collection at our Westlake Services corporate office in Los Angeles, CA. This role oversees coverage, ensures compliance, trains staff, and resolves escalated issues while stepping in for the Supervisor as needed.

The position may require occasional travel to support operations across our Los Angeles area locations; strong leadership and risk awareness are essential.

Qualifications

• Ability to interpret and explain policies and procedures to others.
• Exercise sound judgment when making decisions.
• Excellent organization and prioritization skills.
• Use proper grammar and email etiquette including accurate spelling and correct vocabulary.
• Diffuse hostile callers.
• Develop and deliver training.

Responsibilities

• Monitor live reports and address concerns when identified.
• Monitor phone calls to ensure proper handling.
• Coach agents as needed or directed.
• Step in to lead a team when Supervisor is absent.
• Document all interactions with agents / Update coaching log.
• Communicate professionally with internal and external customers.
• Other duties as assigned.

Skills

Policy explanation

Judgment

Organization

Email etiquette

De-escalation

Training

Time management

Interpersonal skills

Confidentiality

Job description

Midway Auto Group seeks a Department Lead in Loss Recovery Collection at our Westlake Services corporate office in Los Angeles, CA. This role oversees coverage, ensures compliance, trains staff, and resolves escalated issues while stepping in for the Supervisor as needed.

The position may require occasional travel to support operations across our Los Angeles area locations; strong leadership and risk awareness are essential.