Loss Prevention Tactical Customer Service Associate

The TJX Companies, Inc.; St. Matthews (KY); On-site; USD 18,322 - 25,623; Part time

Benefits offered by this job

Associate discount

EAP

401(k) Associate contributions

Child care discounts

Referral bonuses

Job summary

A leading retail company is seeking a Loss Prevention Tactical Customer Service Associate in St. Matthews, KY. This position involves acting as a visual deterrent against loss while ensuring a positive shopping experience for customers. Key responsibilities include greeting customers, reporting suspicious behavior, and maintaining a professional presence in the store. Ideal candidates should have strong communication skills and the ability to take initiative. The role offers a starting pay of $13.30 to $18.60 per hour, plus various benefits including discounts and insurance.

Qualifications

• 0-2 years retail or security experience.

Responsibilities

• Maintains a proper and professional stance in the designated area at the front of the store.
• Act as a visual deterrent to prevent potential loss/dishonesty.
• Greet customers appropriately, demonstrate courtesy and respect.
• Observe and report any suspicious behavior or critical incidents to LP or store management.

Skills

Strong verbal and written communication

Sound decision making skills

Ability to take initiative and perform well independently

Prioritizes/organizes workload and manages time effectively

Able to stand for long periods of time

Job description

Loss Prevention Tactical Customer Service Associate

Join to apply for the Loss Prevention Tactical Customer Service Associate role at The TJX Companies, Inc.

Job Description

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision‑making to ensure safety of themselves, others, and the protection of the Company brand. Adheres to Company policies and supports Company culture and values.

Responsibilities

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Qualifications

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits

Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

EEO Statement

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.

Location

4916 Shelbyville Rd, Saint Matthews, KY (USA Marshalls Store 0790)

Compensation

Starting pay range: $13.30 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.