Loss Prevention Customer Service Associate II

The TJX Companies, Inc.; Bakersfield (CA); On-site; USD 22,730 - 25,623; Part time

Benefits offered by this job

Associate discount

401(k) contributions

Child care & cell phone discounts

Paid holidays/vacation/sick

Scholarship program

Job summary

A major retail company is looking for a Loss Prevention Customer Service Associate II in Bakersfield, CA. The role involves supporting a positive shopping experience, acting as a visual deterrent to loss, and ensuring safety in the store. The ideal candidate should possess strong communication skills and have up to 2 years of retail or security experience. Benefits include discounts, insurance options, and a 401(k) plan.

Qualifications

• 0-2 years retail or security experience.

Responsibilities

• Supports customer shopping experience and maintains partnership with store teams.
• Acts as a visual deterrent to prevent potential loss and dishonesty.
• Documents incidents in AIIM Case Management.

Skills

Strong verbal and written communication

Sound decision making skills

Ability to take initiative

Prioritizes/organizes workload

Able to stand for long periods of time

Job description

Loss Prevention Customer Service Associate II

Join to apply for the Loss Prevention Customer Service Associate II role at The TJX Companies, Inc.

Job Description

Opportunity: Contribute To The Growth Of Your Career

• Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera.
• Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention.
• Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand.
• Adheres to Company policies and maintains and supports Company culture and values.

Responsibilities

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Qualifications

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits

Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Equal Opportunity Statement

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address

10650 Stockdale Hwy - Suite 200

Location

USA TJ Maxx Store 1413 Bakersfield CA

Compensation

This position has a starting pay range of $16.50 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.