Loss Prevention Customer Service Associate (Tactical)

TJX; City of Albany (NY); On-site; USD 21,352 - 25,623; Part time

Benefits offered by this job

Associate discount

401(k) with match

Medical/dental/vision

Job summary

TJX is seeking a Loss Prevention Associate in Albany, NY, focused on preventing theft and ensuring a safe shopping experience. Responsibilities include monitoring customer behavior, taking initiative in safety measures, and maintaining communication with store management.

Strong verbal, decision-making skills, and the ability to work independently are essential. Benefits include discounts, insurance options, a 401(k) plan, and paid time off.

The starting pay range for this position is $15.50 to $18.60 per hour.

Qualifications

• Strong communication skills to interact with customers and team members.
• Ability to make sound decisions swiftly for safety.
• Capability to stand for extended periods while monitoring the store.

Responsibilities

• Act as a visual deterrent to prevent potential loss.
• Respond to customer inquiries and assist management.
• Maintain a safe environment by monitoring customer behavior.

Skills

Strong verbal and written communication

Sound decision making skills

Ability to take initiative and perform well independently

Prioritizes/organizes workload and manages time effectively

Able to stand for long periods of time

0-2 years retail or security experience

Job description

Job Description

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Who We Are Looking For: You!

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

1440 Central Ave

Location

USA Marshalls Store 0788 Albany NY

This position has a starting pay range of $15.50 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.