Loss Prevention Specialist (Collections Specialist)

Blue Eagle Credit Union; Roanoke (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Quarterly bonus

PTO 160 hours/year

Paid holidays

Health, dental, vision insurance

Telemedicine

401(k) match

Wellness program with gym reimburse

Insurance options

Dependent Care FSA

Mental health resources

Volunteer PTO

Career development

Job summary

Blue Eagle Credit Union in Roanoke, VA is seeking a Loss Prevention specialist responsible for collecting delinquent, negative, and fraudulent accounts, protecting assets and serving members' best interests. You will review reports, determine strategies, and manage collateral with professional discretion.

The role emphasizes organized approach, strong communication, and the ability to handle challenging conversations while maintaining confidentiality in a fast-paced environment.

Qualifications

• Must have a high school diploma.
• Experience in a customer service environment with demonstrated problem solving.
• Experience collecting on past due accounts and loans preferred.

Responsibilities

• Review collections and charge-off reports to verify status and balances.
• Evaluate and implement disposition of delinquent, negative, and fraudulent accounts.
• Analyze members' financial status to determine collection strategies and implement them.
• Manage collateral for repossession and prepare collateral for sale and related expenses.
• Process payments, handle GAP and warranty/ debt protection claims, liquidate collateral, and perform skip-tracing duties.
• Provide courteous and professional assistance to members and represent the Credit Union positively.

Skills

Organized

Detail oriented

Customer service

Communication skills

Conflict handling

Teamwork

Influencing

Critical thinking

Initiative

Adaptability

Privacy & confidentiality

Google Apps

Microsoft Office

Education

High school diploma

Customer service experience

Tools

Google Apps

Microsoft Office

Job description

Description

Overview of Role:

Responsible for the collection of delinquent, negative, and fraudulent accounts in a professional manner, while protecting the Credit Union's assets and attempting to serve the members' best interest, whenever possible.

• Reviews collections and charge-off reports to verify status of collections and balances outstanding


• Evaluates, recommends and implements the disposition of delinquent, negative and fraudulent accounts


• Analyzes members' financial status, credit and assets evaluation to determine collection strategies and then recommends and implements them.


• Responsible for management and placement of collateral for repossession. Prepares the documentation to clear collateral for sale, prepare collateral for requisitioning of expense checks, paying and documenting expenses.


• Completes associated administrative duties such as processing payments, handling GAP and warranty and debt protection claims, liquidating collateral and applying proceeds and collecting deficiency balances, preparing documentation and performing skip-tracing duties as required.


• Provides next level service when responding to the needs of members (current, potential and internal) and always representing the Credit Union in a courteous, professional and positive manner.

We may be a great fit for you if you are:

• Organized


• Detail oriented


• Committed to exceptional service


• Strong in oral and written communication skills


• Able to handle challenging conversations and help members through difficult financial situations


• Comfortable working with people at all levels of an organization and building teamwork


• A strong influencer, with ability to overcome member objections or concerns and get results


• Effective in applying critical thinking and problem-solving skills to meet team and member needs


• Able to demonstrate initiative, commitment to continuous learning, and the ability to adapt to changing demands and requirements


• Comfortable working in a fast-paced environment with frequent interruptions, occasional short deadlines, and stressful situations


• Able to handle sensitive and confidential information and ensure privacy; and computer literacy (Google Applications and Microsoft Office)

Requirements

The 'must haves" for Loss Prevention:

• A high school diploma


• Prior experience in a customer service environment with demonstrated ability to problem solve

It would be awesome if you also have:

• Experience collecting on past due accounts and loans


• Experience working in a bank or credit union


• Experience with Google Applications: Docs, Sheets, Gmail, Calendar

What Blue Eagle brings to the table for our Team Members:

• Quarterly BONUS earning potential


• Immediately begin earning up to 160 hours of PTO per year (4 weeks)


• Paid holidays (an additional 10 days off per year)


• FREE health, dental, vision insurance, in addition to a credit union HSA contribution


• FREE telemedicine services for all team members (and your immediate family)


• 401(k) plan with company match of 100% up to 6%


• Active wellness program with gym membership reimbursements and more!


• Additional benefits such as cancer, critical illness, accident, and life insurance options


• Dependent Care flexible spending account


• Mental Health resources


• Community involvement opportunities provide an additional 8 hours of paid time off to serve


• Career development