Loss Prevention Specialist

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort; Puerto Rico; On-site; USD 42,000 - 62,000; Full time

Job summary

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort in Puerto Rico seeks a Loss Prevention Specialist to safeguard guests, team members, and assets by preventing, observing, and reporting incidents. The role emphasizes adherence to company policies, safety standards, and HR regulations while ensuring a secure, welcoming environment.

The ideal candidate has at least 2 years in loss prevention or security, is fluent in English and Spanish, and can respond to emergencies with poise, assisting

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Minimum 2 years in loss prevention, security, or related field.
• Fluent in English and Spanish.

Responsibilities

• Protect guests, team members, and assets by preventing, observing, and reporting incidents.
• Respond promptly to emergencies and coordinate with leadership on guest-related matters.
• Ensure compliance with policies, safety standards, and HR regulations.
• Document incidents and maintain accurate records.

Skills

Safety hazard identification

Emergency response

Incident reporting

Crisis management

Customer service

Discretion & ethics

Cross-functional collaboration

Education

High school diploma

Associate degree

Job description

Job Summary

The Loss Prevention Specialist is responsible for safeguarding the hotel’s guests, team members, and assets by preventing, observing, and reporting incidents including accidents, medical situations, property damage, criminal activity, and any potential loss occurring on hotel premises. This role ensures compliance with company policies, safety standards, and Human Resources regulations while maintaining a secure and welcoming environment. The position responds promptly and effectively to emergency situations, supports leadership in managing guest and visitor-related matters, and assists in addressing internal and external concerns in alignment with established company guidelines. The Loss Prevention Specialist plays a key role in upholding safety, service excellence, and operational integrity throughout the property.

Job Summary

The Loss Prevention Specialist is responsible for safeguarding the hotel’s guests, team members, and assets by preventing, observing, and reporting incidents including accidents, medical situations, property damage, criminal activity, and any potential loss occurring on hotel premises. This role ensures compliance with company policies, safety standards, and Human Resources regulations while maintaining a secure and welcoming environment. The position responds promptly and effectively to emergency situations, supports leadership in managing guest and visitor-related matters, and assists in addressing internal and external concerns in alignment with established company guidelines. The Loss Prevention Specialist plays a key role in upholding safety, service excellence, and operational integrity throughout the property.

Education & Experience

• High school diploma or equivalent required; associate’s degree in a related field preferred.
• Minimum of 2 years of experience in loss prevention, security, law enforcement, hospitality security, or a related field preferred.
• Prior experience in a hotel, resort, or high-volume customer service environment highly desirable.
• Knowledge of basic safety procedures, emergency response protocols, and incident reporting practices.
• Familiarity with surveillance systems, access control systems, and basic security technology preferred.
• Fluent in English and Spanish.

Skills And Competencies

• Ability to proactively identify potential safety hazards, suspicious activity, and operational risks to prevent loss or harm.
• Demonstrates sound judgment and composure when responding to medical incidents, accidents, fire alarms, disturbances, and other emergencies.
• Ability to accurately document incidents, write detailed reports, and maintain proper records in compliance with company and legal standards.
• Skilled in managing difficult situations calmly and professionally while preserving guest satisfaction and safety.
• Maintains a service-focused mindset while enforcing policies and procedures in a respectful and professional manner.
• Demonstrates discretion, confidentiality, and adherence to company policies and ethical standards at all times.
• Works effectively with department leaders, Human Resources, and operational teams to support a secure and compliant work environment.

Physical Requirements

• Ability to stand, walk, and monitor security operations for extended periods.
• Capacity to respond quickly to emergencies, including running, lifting, or assisting others as needed.
• Ability to work indoors and outdoors under various weather conditions, including heat, sun exposure, or rain.
• Flexibility for long or irregular hours depending on operational needs.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently constantly to lift, carry, push, pull, or otherwise move objects.