Loss Prevention Officer (Part Time)

Omni Hotels; Houston (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Omni Hotels is looking for a Loss Prevention Officer to safeguard guests and staff and to enforce hotel policies. You will patrol all areas, respond to incidents, and document actions throughout each shift with a focus on safety and security.

Key duties include monitoring CCTV, controlling access, inspecting packages, and coordinating with management. Overnight and weekend availability, plus CPR/first aid or equivalent training, are required.

Qualifications

• Previous security experience preferred.
• Must be able to stand/walk for up to 8 hours per shift.
• Must have superior customer service skills.
• Must be able to use Microsoft Office, email, and be computer proficient.
• Able to work overnight nights, PM shifts, weekends and holidays.
• Must become TABC, CPR and basic first-aid certified.

Responsibilities

• Performs Safety/Loss Prevention patrols of the hotel, including restaurants, public areas, banquet floors, guest floors, executive offices, service areas, parking and exteriors.
• Responds immediately to emergency incidents and security requests; controls the situation until proper authorities arrive.
• Reports in writing on pertinent activities during each shift and notifies via established procedures.
• Inspects associates entering/leaving the hotel and manages package passes and parcel inspections.
• Monitors CCTV and alarm systems and the hotel key system; manages shipping/receiving and lost and found.
• Administers the department's administrative requirements and posts bulletin board information.

Skills

Patrol experience

Customer service

Attention to detail

Stand/walk 8 hours

MS Office / email

Job description

Position Overview:

The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, enforces the policies and procedures of the hotel, and records in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Loss Prevention Manager.

Key Responsibilities:

• Performs Safety/Loss Prevention patrols of the hotel as follows:
• All restaurants
• All Public areas
• Banquet and conference level
• All guest floors
• Executive Offices
• Service areas (heart of the House areas)
• Parking garages
• Hotel exteriors
• Visits all locations requiring special attention as frequently as required
• Responds immediately to emergency incidents and security requests; controls the situation until proper authorities arrive
• Ensures maximum guest, associates, and hotel safety and security at all times
• Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures
• Reports in writing on pertinent activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established procedures
• Performs duties as assigned by supervisor, and responds to directions from any Executive Committee member or Manager
• Inspects Associates leaving and entering the hotel at the beginning and end of shift, or at any time when an associate leaves the hotel. Collects all package passes and inspects parcels taken from the hotel
• Monitors Closed Circuit Television and alarm systems and monitors the Security of the receiving area
• Confiscates all unauthorized items, etc., and notifies the Director of Loss Prevention, Director of Engineering, Human Resources Director and the appropriate department head
• Controls entry into the “Heart of the House” and escorts deliveries to guest rooms.
• Controls the hotel key system
• Administers the shipping and receiving of packages and parcels for the hotel and guests.
• Administers the hotel's Lost and Found program
• Controls, distributes, and maintains hand-held radios
• Performs all necessary administrative requirements of the Loss Prevention Department This includes writing reports, maintaining files, processing work orders, ordering supplies, schedules, and posting bulletin board information
• Safeguards the hotel from intruders/trespassers and others not conducting legitimate business within the premises
• Complete other tasks as assigned by management.

Qualifications:

• Previous security experience preferred
• Must be able to stand/walk for up to 8 hours per shift
• Must be detail oriented
• Must have superior customer service skills
• Must be able to use Microsoft office, email, and be computer proficient
• Able to work overnight nights, PM shifts, weekends, and holidays
• Must become TABC, CPR and basic first-aid certified
• Must be able to work a flexible schedule including day, evening, weekends and holidays