Loss Prevention Overnight Officer

Omni Hotels & Resorts; Oklahoma City (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

Omni Hotels & Resorts is seeking an Overnight Loss Prevention Officer to ensure the safety of guests and staff and to enforce hotel policies during evening and overnight shifts. You will observe, report, and record activities, patrol the property, and assist guests and associates with safety and hotel operations.

The role requires staying calm under pressure, working overnights including weekends and holidays, and communicating effectively by telephone, email, and radio.

Responsibilities

• Observe and report on all assignments
• Keep accurate records and communicate using radio equipment
• Record and report unsafe conditions while patrolling the property
• Protect hotel, guest, and employee property
• Maintain professional attitude and appearance
• Patrol the property to ensure safety and protect assets
• Assist guests and associates with safety and hotel operations
• Initiate investigations and follow up on crimes against property and persons
• Assist injured guests or associates ensuring documentation and statements are completed
• Monitor camera activity, log shift activity, and interactions
• Distribute visitor badges and control access
• Perform bag checks for associates leaving the property
• Escort and assist special guests requiring privacy
• Maintain confidentiality in sensitive issues
• Assist in checking alarms and hotel safety procedures during emergencies
• Lead guests and associates to safety during emergencies
• Other duties as assigned

Job description

Loss Prevention Officer Overnight

Overview:

The Overnight Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accuratelyand in the formatspecified by the Director of Loss Prevention.

This role will cover evening and overnight shifts; open PM availability is required for this role.

Responsibilities:

• To observe and report on all assignments
• Able to keep accurate records and communicate using radio equipment.
• Record and report any unsafe conditions while patrolling hotel property.
• To ensure protection and preservation of hotel, guest, and employee property.
• Maintain professional attitude and appearance.
• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Other duties as assigned.

Qualifications:

• Previous experience as aLoss PreventionOfficer is strongly preferred.
• Must be able to stand and walk for entire shift.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to stand & walk for up to 4 hours in length.
• Must be able to bend, stoop, squat and stretch to daily task
• Must be able to lift items weighing in excess of 15 lbs. routinely.
• Must be able to push and pull carts and equipment weighing up to 250 lbs
• Must be able to exert well-paced ability in limited space and to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Must be able to remain calm and professional during stressful situations.
• Must be able to work overnight shifts, weekends and holidays
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.