Loss Prevention Officer

Continental Secret Service Bureau, Inc.; Florence (KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Job summary

Continental Secret Service Bureau, Inc. is seeking a full-time Loss Prevention Officer for a retail environment. You will monitor CCTV, confront shoplifters, and prepare detailed incident reports.

The role requires strong written and verbal communication, customer service skills, and ability to testify in court. Must have HS diploma/GED, valid driver’s license, background check, and drug screen; shifts Tue–Sat 11:00–19:00, 40 hours/week.

Qualifications

• High School Diploma or GED required.
• Strong written and verbal communication skills.
• Customer service oriented with ability to handle conflicts.

Responsibilities

• Monitor CCTV for potential shoplifters.
• Confront and stop suspected shoplifters.
• Write detailed incident reports for clients.
• Testify in court when required.
• Coordinate with local law enforcement to deter theft.
• Conduct itself professionally and maintain customer service standards.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Observation skills

Conflict resolution

Education

High School Diploma or GED

Tools

CCTV systems

Access control systems

Job description

Continental Secret Service Bureau, Inc. is a family-owned and current owners are 3rd generations. Continental is a full-service contract security company. Continental has been in business since 1919, protecting our client’s businesses or property. Continental’s corporate office is located in Toledo, Ohio. Continental operates in Indiana, Kentucky, Michigan, Ohio and West Virginia.

Security Officers will be working under the Loss Prevention section of Continental for a retail box store.

JOB DESCRIPTION

Includes but is not limited to:

• Loss Prevention Officers will work as a uniformed retail Loss Prevention Officer. As a Loss Prevention Officer, you will be required to monitor cameras for potential shoplifters. You will be required to confront and stop all potential shop lifters. Loss Prevention Officers will need to be able to write detailed reports for the client on the shop lifting incident. Loss Prevention Officers will be required to testify in court for the shop lifting incident. Loss Prevention Officers will need to be customer service orientated, have great verbal and written communication skills. Loss Prevention Officers will network with local Law Enforcement to help deter and apprehend shoplifters.
• This position will be a FT 40 hours
• Tuesday - Saturday from 1100 - 1900 hours
• Must pass a pre-employment criminal background check and a drug screen
• Must have a valid driver's license and reliable transportation
• Must have a H.S. Diploma or GED
• Must have Security experience and strong Customer Service Skills
• Must have good written/verbal communication skills

Summary

As a Loss Prevention Officer, you will be essential in safeguarding company assets and minimizing theft through effective surveillance and loss prevention strategies. Reporting to the Area Manager, you will utilize core skills in CCTV monitoring and loss prevention techniques. Strong communication and customer service skills are vital as you interact with staff and customers. Your ability to write detailed reports and manage conflicts will further support our commitment to a secure and safe environment. Join us in this critical role to protect our organization.

Education Requirements (All)

High School or GED

Certification Requirements (All)

DRIVERS LICENSE

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays

This job reports to the James Lee

This is a Full-Time position1st Shift, 2nd Shift, Weekends.

Relocation is not provided and travel is not required