Loss Prevention Officer

Omni Mount Washington Resort & Spa; Bretton Woods (NH); On-site; USD 42,000 - 56,000; Full time

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, New Hampshire, seeks a dedicated Loss Prevention professional to safeguard guests, associates, and property. The role entails conducting comprehensive rounds across all hotel areas, responding to incidents, and reporting activities per established Loss Prevention procedures.

This full-time position requires flexibility to work nights, weekends, and holidays, with a focus on maintaining the highest standards of safety and security within a

Qualifications

• Must be available to work flexible hours to include nights, weekends, and holidays.

Responsibilities

• Performs Loss Prevention rounds throughout the Resort: all restaurants, lobby areas, guest floors, and key facilities.
• Responds immediately to emergencies and Loss Prevention requests as assigned.
• Maintains high standards of guest and associate safety and Loss Prevention.
• Provides written reports on all activities during each shift and relays messages as directed by Loss Prevention procedures.
• Assists the Director of Loss Prevention and follows direction from Executive Committee members.
• Conducts access control checks at entrances/exits and supports clerical duties for the Loss Prevention Department.

Job description

As grand as the history behind it, the Omni Mount Washington Resort and Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dcor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state's largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long. Omni Mount Washington Resort and Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort and Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort and Spa and Bretton Woods Ski Area may be your perfect match.

Overview

To ensure that the hotel guest, associates, and hotel property are maintained in a safe and secure environment.

Essential Functions

• Performs Loss Prevention rounds of the Resort as follows:
• All restaurants
• All lobby areas and the Associates Entrance Garage
• Convention Center/Presidential Wing
• All guest floors
• Executive Offices
• Service levels. (Heart of the House areas)
• Ski Area, stables, outbuildings, and town homes
• Visits all locations requiring special attention as frequently as required.
• Responds immediately to those emergency incidents and Loss Prevention requests to which is assigned.
• Ensures maximum guest, associates, and hotel safety and Loss Prevention at all times.
• Reports in writing on all activities during each shift before leaving the resort, with oral reports and emergency notifications delivered as directed by the established Loss Prevention procedures.
• Performs duties as assigned by the Director of Loss Prevention and responds to direction from any Executive Committee member.
• Creates and maintains the highest standards of Loss Prevention at all times, being professional in attitude, appearance, and application.
• Checks associates leaving and entering the hotel at the beginning and end of shift, or at any time when an associate leaves the hotel. Collects all package passes and inspects parcels taken from the hotel. ( to be implemented)
• Monitors the Loss Prevention of the receiving dock. ( when applicable)
• Confiscates all unauthorized parcels etc., and notifies the Loss Prevention Manager and the appropriate department head.
• Monitors heart of house/subway as much as possible to ensure only associates are permitted. Any Salesmen, job applicants or vendors need to have approval from departmental leader to enter building through the heart of the house-otherwise those individuals should use the front entrance. EXCEPTION: Job applicants should always use the side entrance to the ASC corridor.
• Does not leave assigned station unless properly relieved as specified by the Loss Prevention Manager. Performs all necessary clerical requirements of the Loss Prevention Department under the supervision of the Director of Loss Prevention. This includes filing, processing work orders, ordering supplies, maintaining necessary schedules, and posting bulletin board information.
• Protects hotel from admission of undesirables and others not conductin legitimate business within the premises.
• Makes rounds throughout the resort including Bretton Arms Inn/The Lodge/Ski Mountain and the Townhomes
• Understands and energizes Safety Awareness with all associates

Working Environment

• Interior of hotel, in all areas with exposure to extreme temperatures.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.

Qualifications

• Must be available to work flexible hours to include nights, weekends, and holidays.

Omni Hotels And Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

[EEOC is the Law Poster](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

Omni Hotels and Resorts does not discriminate on the basis of any protected category with respect to the paymen