Loss Prevention & Guest Experience Leader

Ross Stores; Kingstowne (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ross Stores in Kingstowne, Virginia, is looking for a General Purpose Specialist to ensure a safe environment for associates and customers. Responsibilities include monitoring sales floors for theft indicators, training associates on loss prevention, and providing excellent customer service. Candidates should have a high school diploma or equivalent, with preferred experience in retail supervision and security training. The role emphasizes strong communication and relationship-building skills in a fast-paced setting.

Qualifications

• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Provides visible presence at store entrances and exits.
• Monitors the sales floor for suspicious behavior.
• Trains and educates associates on shortage reduction initiatives.

Skills

Strong communication skills

Ability to build and maintain relationships

Excellent customer service skills

Proven ability to resolve conflict

Education

High school education or equivalent

AA degree preferred

Job description

Ross Stores in Kingstowne, Virginia, is looking for a General Purpose Specialist to ensure a safe environment for associates and customers. Responsibilities include monitoring sales floors for theft indicators, training associates on loss prevention, and providing excellent customer service. Candidates should have a high school diploma or equivalent, with preferred experience in retail supervision and security training. The role emphasizes strong communication and relationship-building skills in a fast-paced setting.