Loss Prevention & Guest Experience Leader

Ross Stores; Atlantis (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Ross Stores in Florida is looking for a General Purpose Specialist to enhance store security and provide excellent customer service. The role involves monitoring sales floors, greeting customers, and collaborating with store leadership on loss prevention. Ideal candidates should have a high school education, strong communication skills, and preferably some retail supervisory experience. The position requires a commanding presence and the ability to train associates on shortage reduction initiatives.

Qualifications

• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.

Responsibilities

• Provides a visible presence at store entrances and exits.
• Greets customers and demonstrates a command presence.
• Monitors the sales floor to identify potential theft indicators.

Skills

Strong communication skills

Excellent customer service skills

Ability to build and maintain relationships

Ability to work effectively in a fast-paced environment

Proven ability to resolve conflict

Education

High school education or equivalent

AA degree preferred

Job description

Ross Stores in Florida is looking for a General Purpose Specialist to enhance store security and provide excellent customer service. The role involves monitoring sales floors, greeting customers, and collaborating with store leadership on loss prevention. Ideal candidates should have a high school education, strong communication skills, and preferably some retail supervisory experience. The position requires a commanding presence and the ability to train associates on shortage reduction initiatives.