Loss Prevention & Guest Experience Ambassador

Nordstrom, Inc.; New York (NY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking an Asset Protection Security Ambassador to deter theft and safeguard inventory through proactive engagement with customers and staff.

You will maintain a visible presence on the sales floor, respond to security concerns, and participate in training to reduce loss while upholding confidentiality and professional conduct. The role emphasizes strong communication, calm handling of emergencies, and flexibility to meet store needs, with pay details and benefits discussed

Qualifications

• A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon
• Ability to maintain an active, visible floor presence as a deterrent in designated areas
• A calm head when dealing with safety issues, including dealing with suspects who engage in aggressive behavior
• Accountability, initiative and a high level of ownership
• Meet any local licensing requirements and flexible schedule

Responsibilities

• Greet and engage customers in a timely, professional and personable manner
• Maintain visible presence by wearing a Nordstrom provided security officer style uniform
• Perform monitoring and surveillance activities
• Assess and assist in emergency situations
• Reduce and control loss of inventory through audits, training, and education
• Maintain a high level of confidentiality

Skills

Customer service

Loss prevention

Observation

Emergency response

Communication

Job description

Nordstrom, Inc. is seeking an Asset Protection Security Ambassador to deter theft and safeguard inventory through proactive engagement with customers and staff.

You will maintain a visible presence on the sales floor, respond to security concerns, and participate in training to reduce loss while upholding confidentiality and professional conduct. The role emphasizes strong communication, calm handling of emergencies, and flexibility to meet store needs, with pay details and benefits discussed