Loss Prevention & Customer Safety Ambassador

Nordstrom; Pleasant Hill (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom is seeking an Asset Protection Security Ambassador to help prevent inventory loss through proactive presence and coworker training. The role emphasizes professional interactions with customers and a visible security presence on the floor.

The position requires a valid security license in several U.S. locations, the ability to stay calm in safety situations, and a flexible schedule to meet business needs. Training and confidentiality are key aspects of the role.

Qualifications

• A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon
• The ability to maintain an active, visible floor presence as a deterrent in designated areas
• A calm head when dealing with safety issues, including dealing with suspects who engage in aggressive behavior
• Accountability, initiative and a high level of ownership
• Meet any local licensing requirements
• The ability to work a flexible schedule based on business needs

Responsibilities

• Greet and engage customers in a timely, professional and personable manner and respond to customer’s needs
• Maintain visible presence by wearing a Nordstrom provided security officer style uniform
• Perform monitoring and surveillance activities
• Assess and assist in emergency situations
• Reduce and control loss of inventory through audits, training, and education
• Maintain a high level of confidentiality

Skills

Security license

Customer service

Emergency response

Conflict de-escalation

Job description

Nordstrom is seeking an Asset Protection Security Ambassador to help prevent inventory loss through proactive presence and coworker training. The role emphasizes professional interactions with customers and a visible security presence on the floor.

The position requires a valid security license in several U.S. locations, the ability to stay calm in safety situations, and a flexible schedule to meet business needs. Training and confidentiality are key aspects of the role.