Loss Prevention Detective

Century21 NYC; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Century21 NYC is seeking a Loss Prevention Detective to prevent property loss and maintain a safe shopping environment. You will detect and apprehend shoplifters and dishonest employees while supporting exceptional customer service in a controlled setting.

Responsibilities include implementing theft deterrence, conducting audits, preparing incident reports, and testifying in court when required. The role requires NYS security licensing and flexible hours, including nights and weekends.

Qualifications

• High School Diploma or equivalent required.
• Must have prior retail Detective experience.
• Must have a valid NYS Security license.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Position requires prolonged periods of standing/walking around store or department.
• May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
• Must be able to apprehend shoplifters.
• Ability to sustain long periods of time enclosed in surveillance areas.
• Frequently lift/move up to 30lbs.

Responsibilities

• Respond to customer and associate incidents to facilitate first aid and minimize company liability.
• Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company.
• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises.
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Loss Prevention Manager.
• Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
• Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events.
• Conduct audits to ensure sales department compliance to merchandise exposure standards and asset protection policies.
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Loss Prevention Store Detective is summoned.
• Works on special assignments, investigations, and surveillance as directed by store leadership.
• Responds to alarm conditions at assigned store.

Skills

Retail detective experience

Interpersonal skills

Adaptability

Self-starter

Evidence handling

Education

High School Diploma or equivalent

Tools

NYS Security license

Job description

Job Description

THE ROLE

The Loss Prevention Detective’s primary responsibility is to prevent the loss of company property while maintaining a safe business environment. Support store’s efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable. Under general supervision and established procedures, the Loss Prevention Detective detects and apprehends shoplifters and dishonest employees.

ESSENTIAL FUNCTIONS

• Respond to customer and associate incidents to facilitate first aid and minimize company liability
• Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company
• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Loss Prevention Manager
• Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
• Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events
• Conduct audits to ensure sales department compliance to merchandise exposure standards and asset protection policies
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Loss Prevention Store Detective is summoned
• Works on special assignments, investigations, and surveillance as directed by store leadership
• Responds to alarm conditions at assigned store

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or equivalent required
• Must have prior retail Detective experience
• Must have a valid NYS Security license
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Position requires prolonged periods of standing/walking around store or department
• May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
• Must be able to apprehend shoplifters
• Ability to sustain long periods of time enclosed in surveillance areas.
• Frequently lift/move up to 30lbs