Loss Prevention Coordinator

Continental Events; Sterling Heights (MI); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Health Coverage

401(k)

Paid Time Off

Paid Parental Leave

Wellness Programs

Additional Perks

Job summary

Continental seeks a Loss Prevention Associate to review security videos, identify theft, and document incidents for management and clients. You will handle client requests, observe store activity, and prepare detailed reports to support investigations.

This role requires travel up to 10% across southeastern Michigan to northern Ohio, with a Monday–Friday schedule and a strong emphasis on integrity and teamwork to protect customers and assets.

Qualifications

• High school diploma required; bachelor's in criminal justice or retail management preferred.
• Experience with loss prevention video review is preferred.
• Self-directed with a proven track record of delivering results.
• Strong integrity, discretion and professional image.
• Willing to travel up to 10% and lift up to 50 lbs.

Responsibilities

• Review client videos to observe behavior and identify theft or suspected theft.
• Prepare detailed incident reports for management and clients.
• Attend off-site client meetings to present findings and interviews.
• Collaborate with stakeholders and authorities to resolve issues.
• Handle client requests and participate in additional duties as assigned.

Skills

Attention to detail

Team player

Self-directed

Microsoft Office Suite

Electronic communication

Travel flexibility

Education

High school diploma

Bachelor's degree preferred in criminal justice or retail management

Tools

Microsoft Office Suite

Job description

A Taste Of Who We Are

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

• We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
• We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.
• We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.
• we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.
• We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Loss Prevention Associate will be responsible for identifying theft while reviewing video footage of various store locations. Ability to have strict attention to detail while reviewing footage for 6-8 hours per day is required.

• Handle all client generated requests
• Review videos to observe customer and associate behavior.
• Identify and document incidents of theft or suspected theft.
• Prepare detailed reports for review with management and clients regarding incidents.
• Attend off-site client meetings to present findings and interview customers/associates suspected of theft.
• Work with various stakeholders and authorities to achieve resolution.
• Additional responsibilities as assigned by management.
• High school diploma required. Continuing education with bachelors in criminal justice or retail management strongly preferred.
• Prior experience with video review for loss prevention experience preferred.
• Self-directed with a proven track record of delivering results with minimal guidance/direction.
• Results oriented and flexible; Takes action as soon as a need arises and steadily follows through on tasks while communicating progress.
• High level of integrity and dependability. Trustworthy and discreet, with high ethical standards and professional image.
• Proven problem-solving ability. Detail-oriented with the ability to define problems, collect data, establish facts, and draw conclusions.
• Team player that doesn't mind working in close quarters with other team members.
• Strong proficiency with electronic communication and Microsoft Office Suite
• Must be able to travel up to 10% of the time. Travel will be throughout southeastern Michigan down to Northern Ohio.
• Ability to lift up to 50 lbs
• Ability to work Monday – Friday 8:00 am-5:00 pm.

We offer a range of benefits for eligibles team members, including:

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Time Off
• Paid Parental Leave
• Wellness Programs
• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.