Loss Prevention Coordinator

Continental; Sterling Heights (MI); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Health Coverage

401(k)

Paid Time Off

Paid Parental Leave

Wellness Programs

Additional Perks

Job summary

Continental is seeking a Loss Prevention Associate in Sterling Heights, MI to identify theft by reviewing store video footage and ensuring meticulous attention to detail during 6–8 hour shifts. The role involves handling client requests and documenting incidents for management review.

Responsibilities include observing behavior, preparing incident reports, attending client meetings, and collaborating with stakeholders to reach resolutions.

Qualifications

• High school diploma required; continuing education preferred in related fields.
• Strong attention to detail with the ability to review long video footage accurately.
• Experience with loss prevention or investigative work is a plus.

Responsibilities

• Handle all client generated requests.
• Review videos to observe customer and associate behavior.
• Identify and document incidents of theft or suspected theft.
• Prepare detailed reports for management and clients regarding incidents.
• Attend off-site client meetings to present findings and interview individuals suspected of theft.
• Coordinate with stakeholders and authorities to resolve cases.
• Additional responsibilities as assigned by management.

Skills

Attention to detail

Video review

Team collaboration

Microsoft Office Suite

Travel up to 10%

Lifting up to 50 lbs

Education

High school diploma

Tools

Microsoft Office Suite

Job description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

• We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
• We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.
• We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.
• we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.
• We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create

The Loss Prevention Associate will be responsible for identifying theft while reviewing video footage of various store locations. Ability to have strict attention to detail while reviewing footage for 6-8 hours per day is required.

• Handle all client generated requests
• Review videos to observe customer and associate behavior.
• Identify and document incidents of theft or suspected theft.
• Prepare detailed reports for review with management and clients regarding incidents.
• Attend off-site client meetings to present findings and interview customers/associates suspected of theft.
• Work with various stakeholders and authorities to achieve resolution.
• Additional responsibilities as assigned by management.

Department: Loss Prevention 500013

Employment Type: Full Time

Location: Sterling Heights

Reporting To: Mitchell Bailey

Compensation: $17.00 - $18.00 / hour

Description

A Taste of Who We Are

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

• We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
• We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.
• We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.
• we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.
• We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create

The Loss Prevention Associate will be responsible for identifying theft while reviewing video footage of various store locations. Ability to have strict attention to detail while reviewing footage for 6-8 hours per day is required.

• Handle all client generated requests
• Review videos to observe customer and associate behavior.
• Identify and document incidents of theft or suspected theft.
• Prepare detailed reports for review with management and clients regarding incidents.
• Attend off-site client meetings to present findings and interview customers/associates suspected of theft.
• Work with various stakeholders and authorities to achieve resolution.
• Additional responsibilities as assigned by management.

Ingredients For Thriving

• High school diploma required. Continuing education with bachelors in criminal justice or retail management strongly preferred.
• Prior experience with video review for loss prevention experience preferred.
• Self-directed with a proven track record of delivering results with minimal guidance/direction.
• Results oriented and flexible; Takes action as soon as a need arises and steadily follows through on tasks while communicating progress.
• High level of integrity and dependability. Trustworthy and discreet, with high ethical standards and professional image.
• Proven problem-solving ability. Detail-oriented with the ability to define problems, collect data, establish facts, and draw conclusions.
• Team player that doesn't mind working in close quarters with other team members.
• Strong proficiency with electronic communication and Microsoft Office Suite
• Must be able to travel up to 10% of the time. Travel will be throughout southeastern Michigan down to Northern Ohio.
• Ability to lift up to 50 lbs
• Ability to work Monday - Friday 8:00 am-5:00 pm.

Savor The Benefits

• Health Coverage - Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Time Off
• Paid Parental Leave
• Wellness Programs
• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.