Loss Prevention Associate

City National Bank and Trust; Lawton (OK); On-site; USD 40,000 - 54,000; Full time

Job summary

City National Bank and Trust in Lawton, OK, is seeking a Loss Prevention Associate to monitor and review fraudulent activity across customer accounts and bank processes. You will investigate external fraud, track losses, and assist with monthly reporting. Strong analytical skills and confidentiality are essential.

The role requires independence, the ability to work in a team, and proficiency with MS Windows and MS Office. Banking fraud experience is preferred.

Qualifications

• High school diploma or equivalent with 1 year of office/administrative experience.
• Fraud, compliance or banking experience preferred.
• Ability to maintain confidentiality and exercise independent judgment.
• Ability to sit for extended periods in a cubicle environment.
• Proficient with MS Windows/MS Office; strong analytical skills.

Responsibilities

• Respond to and investigate reports of external fraudulent activity (Visa, ATM, checks, loans, branch transactions).
• Provide assistance and respond to questions related to fraudulent activity.
• Assist with preparation of monthly reports.
• Track fraud and report losses and recoveries monthly.
• Assist in daily monitoring of fraud detection systems; analyze data to identify fraud trends and schemes.
• Provide quality service to internal and external customers to meet bank standards.
• Detect potential or actual fraudulent transactions through analysis of large volumes of data.

Skills

Independent worker

Team player

Strong communication

Attention to detail

Confidentiality

Adaptability

Problem solving

Education

High school diploma or equivalent + 1 year office experience

Tools

MS Windows

MS Office

Excel

Outlook

Job description

City National Bank and Trust

Job Description: Loss Prevention Associate

Department: Loss Prevention

Status: Full Time

Description

This is a full-time position responsible for minimizing the bank’s exposure to loss from fraudulent activity. This individual performs a variety of duties and assumes responsibility for monitoring and reviewing fraud items on customer accounts or received by the bank.

Responsibilities

• Responds to and investigates all reports of external fraudulent activity to include: Visa, ATM, checks, loans and branch transactions.
• Provides assistance, supports and responds to questions and information needed by bank personnel regarding fraudulent activity.
• Assists with preparation of monthly reports.
• Tracks fraud and reports losses and recoveries monthly.
• Assists in daily monitoring of bank fraud detection systems and partner with other team members with respect to analyzing data and determining fraud trends and developing of fraud schemes.
• Provide consistent quality service to both internal and external customers to meet or exceed bank standards.
• Detect potential or actual fraudulent transactions through analysis of large volumes of transactional data.
  
  

Qualifications

• Working knowledge of MS Windows/MS Office (Word, Excel, Outlook) with an aptitude for learning other systems
• Be self-motivated, ability to work independently or in a team, and handle change while being detail oriented
• Intermediate reasoning and communication skills
• Ability to abide by necessary state and federal regulations
• Maintain a high level of confidentiality and exercise independent judgment and analysis
• Be able to sit for extended periods of time with the ability to work in a cubicle environment
  
  

Education And Experience

• High school degree or equivalent plus 1-year office/administrative experience; previous Fraud, Compliance or banking experience is highly preferred
  
  

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant use of computer screens
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
• Ability to sit for long periods of time
• Long periods of typing and repetitive motion
• Close vision and ability to adjust focus
  
  

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PI287117635