Support Services Analyst

BSI Financial Services; Titusville (Crawford County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

100% company-paid life insurance

Disability coverage

401K with company matching

PTO and paid holidays

Casual work environment and team feel

Job summary

BSI Financial Services in Titusville, PA seeks a Support Services Analyst to assist our claims agent. You will prepare filing materials, interpret EOBs/POA, and work with our government insured loan portfolio. Duties include gathering docs, inputting data, and communicating with investors.

The role emphasizes organization, confidentiality, and problem solving, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m.

Qualifications

• Experience using MS Office, especially Excel, Word and Outlook.
• Ability to manipulate Excel formulas, formatting and data sort.
• Mortgage banking experience is preferred.
• GSE knowledge or experience is preferred.

Responsibilities

• Gather and prepare pay history, loan comments, invoices, proof of payments and other docs for filing a claim.
• Input and extract data from servicing or prior servicer systems.
• Review and interpret reports for claims.
• Perform loss analysis interpretation and reporting.
• Communicate with investors via email and phone.
• Document and maintain policies and procedures.
• Ensure compliance with GSE regulatory requirements and internal policies.

Skills

Pay history analysis

Data extraction

Documentation handling

Communication (email/phone)

Organizational skills

Problem solving

Time management

Discretion with confidential material

Teamwork

Professional business communication

Education

MS Office proficiency (Excel, Word, Outlook)

Excel formulas and data sorting

Mortgage banking knowledge

GSE experience

Job description

Brief Description

JOB DESCRIPTION

Summary/Objective

The Support Services Analyst primary job function is to assist our claims agent in the preparation of filing claims and the interpretation of the explanation of Benefits/Advice of Payment received. The Support Services Analyst will work with our government insured loan portfolio.

Essential Functions

• Gather and prepare pay history, loan comments, invoices, proof of payments, and other documentation, from our servicing system, or prior servicer. as may be required to file a claim
• Access appropriate data systems to input and extract data as needed
• Reviews and interpret reports
• Perform Loss Analysis interpretation and reporting
• Communicate with investors through email and phone
• Document and maintain policies and procedures
• Responsible for meeting GSE regulatory requirements and following internal policies

Competencies/Skills

• Ability to draw conclusions, escalates issues, and to formulate recommendations.
• Strong organizational, re-engineering and problem-solving skills; Research, gather, arrange, compile, interpret, summarize and ability to effectively interface with all levels of management
• Organizational skills and ability to handle confidential material
• Able to use discretion when dealing with confidential material
• Client Focus
• Problem Solving/Analysis
• Time Management
• Professional business communication
• Teamwork Orientation
• Ability to multi-task, prioritize effectively and efficiently

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to sit for long periods of time is essential.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Education and Experience

• Knowledge of Microsoft Office, specifically Excel, Word, & Outlook
• Knowledge in Excel related to formulas, formatting, and data sort
• Mortgage banking, preferred
• GSE experience, preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What's in it for you?

• Competitive compensation and full benefits package include medical, dental, and vision.
• 100% company-paid life insurance and disability coverage!
• 401K with company matching!
• 17 days PTO (increases with tenure) and 9 company paid holidays!
• Professional but fun, casual work environment and great team culture!

About BSI Financial

Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.

BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S. companies.

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.