Loss Mitigation Quality Assurance Supervisor

crosscountrymortgage; Fort Mill (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Loss Mitigation Quality Assurance Supervisor to support RoundPoint Mortgage Servicing LLC. You will lead a team of QA Specialists, ensuring loan workouts meet applicable Government agency, Insurer, and Investor guidelines in a fast-paced environment.

Responsibilities include performance reviews, process improvements, and ensuring record accuracy across the portfolio. This role offers growth within CCM and a strong benefit package.

Qualifications

• Associate degree or equivalent; bachelor's preferred.
• 3-5 years in leadership and management.
• 3-5 years in underwriting loss mitigation or origination of mortgage loans.
• Knowledge of PMI, FNMA, FHLMC, FHA, VA, USDA servicing guidelines.
• Knowledge of federal/state regulations incl. RESPA, TILA, ECOA, HMDA.
• Proficient with Microsoft Office; strong communication.

Responsibilities

• Ensure loss mitigation loan workout quality for the serviced portfolio.
• Manage and lead a team of up to 8+ QA Specialists.
• Assist team with underwriting and ensure adherence to guidelines.
• Keep guidelines up to date with government agency and insurer rules.
• Conduct monthly/quarterly/yearly reviews and calibrations.
• Improve department processes and policy for portfolio quality.
• Review borrower documents and calculate financials.
• Review title, original documents, and valuation info.
• Review net present value models for loan workouts.

Skills

Leadership

Underwriting

Quality Assurance

Communication

Education

Associate degree

Bachelor's preferred

Tools

Fidelity

MSP

LPS

BITB

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

• competitive compensation plan
• medical, dental, vision
• 401K
• company-provided short-term disability
• employee assistance program
• wellness program

Position Overview:

The Loss Mitigation Quality Assurance Supervisor will support RoundPoint Mortgage Servicing LLC. The Loss Mitigation Quality Assurance Supervisor is responsible for ensuring all Loss Mitigation pre-foreclosure loan workout submissions are conformable with Government agency, Insurer, and Investor Guidelines. The person in this position will manage a team of Portfolio Quality Specialists who review and underwrite loan workouts according to applicable Government agency, Insurer, and Investor Guidelines. This person must have keen attention for detail and experience in a fast-paced environment.

Job Responsibilities:

• Ensure loss mitigation loan workout quality for the entire serviced portfolio
• Manage and lead a team of up to 8 or more Loss Mitigation Quality Assurance Specialists
• Assist team with Underwriting and ensure each loan workout adheres to the applicable Government agency, Insurer, and Investor guidelines.
• Ensure that all guidelines are up to date with government agency and insurer guidelines.
• Conduct monthly, quarterly and yearly reviews and calibrations of managed team.
• Improve and Implement department processes and policy pertaining to portfolio quality.
• Review and validate supporting borrower financial documents and compute applicable financial information.
• Review title reports, original loan documents and valuation information.
• Review applicable net present value models for each loan workout file and ensure input quality.
• Ensure record maintenance quality of applicable loan workout files.
• Incumbent will be responsible for meeting RoundPoint's commitment to compliance.

Qualifications and Skills:

• Associate's degree or equivalent combination of education/experience; bachelor's degree, preferred.
• 3-5 years' experience in Leadership and management.
• 3 -5 years' experience in underwriting loss mitigation or origination of mortgage loans
• Must have knowledge of PMI, FNMA, FHLMC, FHA, VA, and USDA servicing guidelines
• Knowledge of Federal and State regulations, including RESPA, TILA, ECOA, and HMDA requirements
• Knowledge of loan processing, underwriting and/or closing procedures
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.
• Fidelity/MSP/LPS/BITB experience preferred

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). Th