Branch Operations Manager

crosscountrymortgage; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

CrossCountry Mortgage is seeking a Branch Operations Manager to oversee the loan process from start to finish and to act as a liaison between internal teams and borrowers. You’ll drive loan efficiency, ensure adherence to program guidelines, and optimize borrower outcomes.

The role requires mortgage processing experience, knowledge of DU/LP and disclosures, and strong analytical and communication skills to manage a diverse pipeline across Conventional, FHA, VA, and USDA products.

Qualifications

• Bachelor's degree or equivalent
• 3–5 years residential mortgage processing experience
• Experience with Encompass LOS preferred
• Prior underwriting or processing experience is a plus
• Knowledge of RESPA guidelines and mortgage regulations
• Knowledge of DU/LP, Outlook, Windows
• Strong math, analytics, and communication skills
• Excellent prioritization and time management to meet deadlines

Responsibilities

• Provide superior customer service by guiding borrowers through loan programs and costs.
• Review and audit income/assets, run DU, verify credit documentation to ensure loan stability.
• Review disclosures and deliver to borrowers, including rate disclosures and re-disclosures.
• Manage a pipeline of Conventional, FHA, VA, USDA loans and related products.
• Ensure loan structure presents the best program for the borrower's finances.
• Check files for missing documentation to support approval.
• Communicate loan programs and costs to borrowers (license may be required).
• Pre-underwrite items to support loan approval (paystubs, credit reports, etc.).
• Input data for disclosures and set up loans to fit borrowers' needs.

Skills

Mortgage processing

Underwriting experience

Communication skills

Time management

Math & analytics

DU/LP knowledge

Education

Bachelor's degree

Tools

Encompass LOS

Microsoft Outlook

Windows

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Branch Operations Manager serves as a liaison between the organization's internal and external clients. The Branch Operations Manager oversees and is directly involved in the loan process from start to finish in efforts to aid CrossCountry Mortgage borrowers to the best financial program.

Job Responsibilities:

• Provide superior customer service by communicating with borrowers to assist client(s) in understanding loan programs, costs, and various applicable loan documents.
• Review and audit income, assets, run DU, and verify credit documentation within mortgage file to ensure loan stability.
• Review mortgage loan disclosure packages and deliver to borrower, includes but not limited to rate disclosure and re-disclosure packages.
• Assist in managing a pipeline consisting of Conventional, FHA, VA and USDA loans, along with 203k, Jumbo, and reverse mortgage products.
• Ensure structure of the loan presents the best program based on the borrower's financial circumstances.
• Review the file for any missing documentation that best supports approval.
• Communicate loan program and costs with borrowers. (License required for this duty to be performed.)
• Pre-underwrite items to help support approval of the loan (paystubs, credit reports, W2's bank statements, court orders, etc.).
• Input feed for disclosures, present, and set up loan to best fit borrower's needs.

Qualifications and Skills:

• Bachelor's degree and/or equivalent combination of education/experience.
• 3-5 years residential mortgage processing experience.
• Experience with Encompass LOS, preferred.
• Prior underwriting or processing experience, a plus.
• Knowledge of RESPA guidelines and all mortgage and consumer regulations.
• Knowledge of DU, LP, Microsoft Outlook, and Windows.
• Excellent math and analytics skills.
• Excellent communication skills.
• Excellent prioritization and time management skills to meet deadlines.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics").

CrossCountry Mortgage, LLC (NM