Loss Mitigation & Financial Guidance Advisor

Fifth Third Bank; Grand Rapids (MI); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Fifth Third Bank in Grand Rapids, MI is seeking a Financial Guidance Counselor to assist customers with delinquency options, loss mitigation, and personalized financial solutions while adhering to regulatory guidelines.

You will document communications in the bank's systems, collaborate with teams, manage time effectively, and maintain a high level of customer service in a fast-paced environment.

Formación

• High School Diploma or equivalent.
• Minimum one year collection experience.
• Knowledge of bank-owned, investor and insurer guidelines for consumer lending.
• Excellent written and verbal communication, comprehension, listening and negotiation skills.
• Ability to meet deadlines and work independently with medium supervision.
• Strong analytical, problem solving and mathematical skills for financial counseling.

Responsabilidades

• Pursue communication with defaulted customers to obtain payment commitments.
• Assist in identifying loss mitigation options to maximize investor return.
• Provide timely responses to customer correspondence in compliance with guidelines.
• Record all customer communications in the internal system of record.
• Demonstrate time management skills across multiple systems to resolve delinquency.
• Pursue resolution on referrals for ownership retention.
• Handle escalated situations with conflict management while ensuring QA compliance.
• Multi-task and work independently in a fast-paced environment.

Conocimientos

Excellent communication

Negotiation

Analytical thinking

Time management

Problem solving

Financial counseling

Educación

High School Diploma or equivalent

Descripción del empleo

Fifth Third Bank in Grand Rapids, MI is seeking a Financial Guidance Counselor to assist customers with delinquency options, loss mitigation, and personalized financial solutions while adhering to regulatory guidelines.

You will document communications in the bank's systems, collaborate with teams, manage time effectively, and maintain a high level of customer service in a fast-paced environment.