Delinquency & Loss Mitigation Advisor

Fifth Third Bank; Grand Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI is seeking a Financial Guidance Counselor to assist delinquent customers and guide them toward workable resolutions while following all guidelines. You will work under supervision to document communications and pursue appropriate loss mitigation options that balance customer needs with investor returns.

Delegated responsibilities include handling referrals for ownership retention, negotiating payment commitments, and maintaining accurate records across

Qualifications

• Strong written and verbal communication, negotiation, and problem-solving skills.
• Knowledge of consumer lending guidelines and debt collection practices.
• Ability to meet deadlines and work independently in a fast-paced environment.

Responsibilities

• Pursue contact with defaulted customers to obtain payment commitments and resolve delinquency.
• Assist in identifying loss mitigation options to maximize customer satisfaction and investor return.
• Provide timely responses to customer inquiries in compliance with guidelines.
• Record all customer communications in the internal system with accurate notes.
• Demonstrate time management across multiple systems to identify and resolve delinquency causes.
• Pursue resolutions on referrals for alternatives to retain ownership where appropriate.
• Handle escalated situations professionally while adhering to quality assurance procedures.

Skills

Negotiation

Communication

Collections

Financial counseling

Education

High School Diploma or equivalent

Job description

Fifth Third Bank in Grand Rapids, MI is seeking a Financial Guidance Counselor to assist delinquent customers and guide them toward workable resolutions while following all guidelines. You will work under supervision to document communications and pursue appropriate loss mitigation options that balance customer needs with investor returns.

Delegated responsibilities include handling referrals for ownership retention, negotiating payment commitments, and maintaining accurate records across