Financial Guidance Counselor: Debt Solutions & Support

Fifth Third Bank; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI is seeking a Financial Guidance Counselor to help customers navigate delinquency and explore workable solutions within policy guidelines.

The role emphasizes strong communication, negotiation, and analytical skills to determine appropriate loss mitigation options while maintaining compliance and delivering a positive customer experience.

On-site role with a customer-focused approach.

Qualifications

• High School Diploma or equivalent required.
• One year of collection experience or similar
• Excellent written and verbal communication, negotiation skills

Responsibilities

• Pursue communication with defaulted customers to obtain payment commitments.
• Identify and pursue loss mitigation options to maximize customer satisfaction and investor return.
• Provide timely responses to customer correspondence per guidelines.
• Record all customer communications in the internal system ensuring accuracy.
• Demonstrate time management to increase productivity across multiple systems.
• Assist non-delinquent referrals seeking alternatives to retain ownership.
• Handle escalations professionally while following QA procedures.
• Multi-task in a fast-paced environment and monitor performance metrics.

Skills

Communication

Negotiation

Analytical thinking

Time management

Education

High School Diploma or equivalent

Job description

Fifth Third Bank in Grand Rapids, MI is seeking a Financial Guidance Counselor to help customers navigate delinquency and explore workable solutions within policy guidelines.

The role emphasizes strong communication, negotiation, and analytical skills to determine appropriate loss mitigation options while maintaining compliance and delivering a positive customer experience.

On-site role with a customer-focused approach.