Loss Mitigation Associate

Jobtailor; San Antonio (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Jobtailor in Texas is seeking a detail-oriented customer service professional to manage delinquent accounts through the legal process and liaise with residents via inbound calls. You will handle inquiries with tact, document interactions, and maintain precise records using Microsoft Excel and Word.

Responsibilities include preparing notices, coordinating with attorney firms when notices expire, and completing loss mitigation tasks and court-ordered payment stipulations.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience required.
• Proficiency in Excel and Word.
• General understanding of credits/debits and basic mathematics.
• Knowledge of customer service best practices.
• Basic math skills.
• Experience with Microsoft Office Suite.
• Exceptional attention to detail.
• Problem solving skills.

Responsibilities

• Follow delinquent accounts through the lifecycle of the legal process.
• Assist residents and clients via inbound telephone calls.
• Prepare and post notices for delinquent accounts.
• Forward accounts to attorney firms once notices expire.
• Complete Loss Mitigation tasks for clients and attorney firms.
• Manage payment stipulations assigned by the Courts.

Skills

Customer service experience

Excel

Word

General mathematics

Customer service best practices

Basic math

Microsoft Office Suite

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

• Follow delinquent accounts through the lifecycle of the legal process
• Assist residents and clients via inbound telephone calls
• Prepare and post notices for delinquent accounts
• Forward accounts to attorney firms once notices expire
• Complete Loss Mitigation tasks from clients and attorney firms
• Manage Payment Stipulations assigned by the Courts

Requirements

• High school diploma OR equivalent (GED) required
• A minimum of two years of customer service experience required
• Proficiency in computer programs including Excel and Word
• General understanding of credits/debits and general mathematics
• Knowledge of customer service best practices
• Basic math skills
• Experience with Microsoft Office Suite
• Exceptional attention to detail
• Problem solving skills

Core Competencies

Demonstrates proficiency in managing delinquent accounts through the legal process while providing exceptional customer service. Capable of utilizing Microsoft Office Suite, particularly Excel and Word, to assist clients and maintain detailed records.

Highest-signal resume keywords

• Customer Service Experience
• Microsoft Office Suite Proficiency
• Attention To Detail
• Problem Solving Skills
• General Mathematics Knowledge

ATS Optimization Keywords

Hard Skills

• General Mathematics
• Customer Service Best Practices
• Loss Mitigation Tasks
• Payment Stipulations Management
• Delinquent Account Management

Soft Skills

• Attention To Detail
• Problem Solving

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Delinquent Accounts
• Legal Process
• Inbound Telephone Calls
• Notices Preparation
• Attorney Firms Coordination

Tools & Technologies

• Microsoft Excel
• Microsoft Word