Loss Mitigation Analyst I

Arise Financial; Lowell (MA); Hybrid; USD 75,933,000 - 81,664,000; Full time

Benefits offered by this job

Great Place to Work

Competitive pay

Bonus potential

Health benefits

401(k) match

Hybrid schedule

Paid time off

Tuition reimbursement

Career development

Meaningful work

Job summary

Arise Financial in Lowell, MA is seeking a Loss Mitigation Analyst I to join the Financial Assistance team. You’ll support delinquent accounts, assist with loan modifications, and coordinate with attorneys, vendors, and internal teams to resolve matters timely.

We offer a collaborative, growth-oriented environment with hybrid work and a competitive benefits package. A high school diploma is required; an associate degree is preferred, with strong analytical and communication skills essential.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience in collections, loan servicing, or banking is desirable.
• Strong analytics, organization, and attention to detail expected.

Responsibilities

• Monitor delinquent accounts and document actions.
• Assist with loan modifications and track requirements.
• Support bankruptcy, foreclosure, and repossession activities.
• Process charge-offs and account updates accurately.
• Respond to credit reporting disputes and member inquiries.
• Maintain accurate loan records and communicate with partners.

Skills

Analytical skills

Organizational skills

Problem solving

Attention to detail

Written communication

Verbal communication

MS Office (Excel, Word, Outlook)

Education

High school diploma or equivalent

Associate degree in Business/Finance/Accounting (preferred)

Tools

Excel

Word

Outlook

Job description

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work
• Competitive pay
• Annual incentive/bonus potential
• Comprehensive benefits package includinghealth, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

About the Role

As a Loss Mitigation Analyst I, you’ll support the Financial Assistance team in managing delinquent accounts and loss mitigation activities, including loan modifications, bankruptcy, foreclosure, repossession, charge-offs, and credit reporting. This role is an opportunity to build expertise in complex loan resolution while helping ensure accounts are handled accurately, timely, and in compliance with Credit Union requirements.

You’ll work closely with Financial Assistance, Loan Servicing, Lending, Legal, vendors, and other partners to support effective resolutions and a positive member experience.

What You'll Do

• Support daily collections and loss mitigation activities by monitoring delinquent accounts, researching account information, documenting actions, and escalating complex matters.
• Assist with loan modifications and other loss mitigation solutions by gathering financial documentation, tracking requirements and timelines, and preparing files for review.
• Support bankruptcy, foreclosure, and repossession activities by monitoring accounts, tracking deadlines, preparing documentation, and coordinating with attorneys, vendors, and internal teams.
• Process charge-offs, payments, account updates, and recovery-related activities accurately and within established guidelines.
• Research and respond to credit reporting disputes, account inquiries, and routine member and departmental requests.
• Monitor queues, inboxes, reports, and assigned accounts to identify required actions, exceptions, and upcoming deadlines.
• Maintain accurate loan and account records, documentation, correspondence, and system information.
• Communicate professionally with members, internal teams, attorneys, vendors, and other partners to support timely account resolution.
• Identify account, process, documentation, or system issues and elevate concerns appropriately.
• Support reporting, quality control reviews, audits, and regulatory requests.
• Build knowledge of collections, loss mitigation, loan modifications, bankruptcy, foreclosure, repossession, and related regulatory requirements.
• Protect confidential member and Credit Union information.

What We’re Looking For

• High school diploma or equivalent required; associate degree in Business, Finance, Accounting, or a related field preferred.
• 1–3 years of experience in collections, loan servicing, financial assistance, banking, credit union operations, or a related financial services environment preferred.
• Working knowledge of delinquency management, collections, loan servicing, or basic loss mitigation processes.
• Familiarity with loan modifications, bankruptcy, foreclosure, repossession, charge-offs, or credits reporting is a plus.
• Strong analytical, organizational, problem-solving, and attention-to-detail skills.
• Ability to review account and financial information, identify discrepancies, follow established guidelines, and raise concerns appropriately.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook, and the ability to learn financial and loan servicing systems.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $26.50 - $28.50per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will that to be independent said then?