Loan Servicing Specialist II - Escrow

Rockland Federal Credit Union; Canton, Northern (MA, KY); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Great Place to Work

Competitive pay

Health, dental, vision, life, and AD&D

401(k) with employer match

Hybrid work arrangement

Job summary

Arise Financial in Canton, MA, is seeking a Loan Servicing Specialist II – Escrow to ensure mortgage servicing runs accurately and efficiently. You will focus on escrow administration, including tax and insurance payments, analyses, and reconciliations, reporting to the Director of Loan Servicing.

You will handle tax reports, updates, and help desk requests, collaborating across teams to deliver compliant, high-quality service. Hybrid work allows some in-office presence.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of loan servicing, mortgage servicing, banking, or credit union experience.
• Strong understanding of escrow administration, including tax and insurance payments and escrow analysis.
• Knowledge of applicable mortgage servicing regulations, laws, and compliance requirements.
• Strong computer skills, including proficiency with Microsoft Excel, Word, and PowerPoint.
• Strong analytical and problem-solving skills with the ability to research discrepancies and identify appropriate solutions.
• Excellent communication skills and the ability to collaborate effectively with members, internal teams, vendors, and service providers.
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
• Positive, team-oriented approach and commitment to delivering accurate, high-quality service.

Responsibilities

• Process and review Tax Amount Reports (TARs) to ensure accurate tax information and payment processing.
• Review borrower-submitted tax bills and coordinate updates for accurate reporting and payments.
• Manage and respond to member and internal Help Scout requests with timely, accurate service.
• Provide consistent phone coverage and support for mortgage servicing operations.
• Analyze tax and insurance disbursements, identify variances, and adjust escrow requirements.
• Review negative escrow reports, delinquent tax reports, and PMI removal reports with follow-up actions.
• Perform annual escrow analyses to ensure accurate calculations and regulatory compliance.
• Reconcile General Ledger accounts by researching transactions and coordinating corrections.
• Monitor delinquent property tax statuses and coordinate with tax authorities and service providers.
• Maintain accurate records and documentation per servicing regulations and procedures.
• Support projects and process improvements to enhance servicing efficiency and member experience.

Skills

Escrow administration

Tax payments

Analytical

Communication

Organization

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Canton, Canton, MA, US

29 days ago Requisition ID: 1110

Salary Range: $24.00 To $25.50 Hourly

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work
• Competitive pay
• Comprehensive benefits package includinghealth, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

About the Role

As a Loan Servicing Specialist II – Escrow, you’ll play an important role in ensuring our mortgage servicing operations run accurately, efficiently, and smoothly. Reporting to the Director, Loan Servicing you’ll specialize in escrow administration, including tax and insurance payments, escrow analysis, account reconciliation, and issue resolution. Your attention to detail and ability to work across teams will help ensure members receive accurate, timely, and compliant mortgage servicing support.

What You'll Do

• Process and review Tax Amount Reports (TARs) received from CoreLogic to ensure accurate tax information and payment processing.
• Review borrower-submitted tax bills and coordinate updates to ensure accurate reporting and electronic payments.
• Manage and respond to member and internal Help Scout requests with timely, accurate, and professional service.
• Provide consistent phone coverage and support for mortgage servicing operations.
• Analyze tax and insurance disbursements, identify payment variances, and make appropriate adjustments to escrow requirements.
• Review negative escrow reports, delinquent tax reports, and PMI removal reports, taking appropriate follow-up action.
• Perform annual escrow analyses to ensure accurate calculations, regulatory compliance, and appropriate adjustments to borrower escrow requirements.
• Reconcile General Ledger accounts by researching transactions, identifying variances, and coordinating corrections.
• Monitor and report delinquent property tax statuses, ensuring timely follow-up, accurate documentation, and coordination with tax authorities and service providers.
• Maintain accurate records and documentation while following applicable mortgage servicing regulations, policies, and procedures.
• Support projects and process improvements that enhance servicing efficiency and the member experience.

What We're Looking For

• High school diploma or equivalent required.
• 3–5 years of loan servicing, mortgage servicing, banking, or credit union experience.
• Strong understanding of escrow administration, including tax and insurance payments and escrow analysis.
• Knowledge of applicable mortgage servicing regulations, laws, and compliance requirements.
• Strong computer skills, including proficiency with Microsoft Excel, Word, and PowerPoint.
• Strong analytical and problem-solving skills with the ability to research discrepancies and identify appropriate solutions.
• Excellent communication skills and the ability to collaborate effectively with members, internal teams, vendors, and service providers.
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
• Positive, team-oriented approach and commitment to delivering accurate, high-quality service.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $24.00 - $25.50 per hour , excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: "The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position". If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.