Member Experience Assistant Manager (Assistant Branch Manager)

Arise Financial; Mansfield (MA); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Great Workplace

Competitive pay

Bonus potential

Benefits package

401(k)

Paid time off

Tuition reimbursement

Professional development

Growth opportunities

Meaningful work

Job summary

Arise Financial in Mansfield, MA seeks an experienced Member Experience Assistant Manager (Assistant Branch Manager) to lead daily branch operations and deliver exceptional service to members. You will work closely with the Branch Manager to maintain compliance, coach staff, and foster a member-focused environment while guiding a high-performing team.

This role offers growth opportunities, competitive pay, and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of experience in the financial services or banking industry.
• Supervisory/leadership experience preferred.
• Strong sales and relationship-building skills.
• Proficiency with Microsoft Office and financial services systems.

Responsibilities

• Support the day-to-day operations of the branch, ensuring exceptional member service and operational efficiency.
• Assume the responsibilities of the Branch Manager during absences or when they are engaged in other Credit Union responsibilities.
• Assist with supervising, coaching, training, and developing branch team members while providing ongoing performance feedback and support.
• Help assign work, resolve routine employee concerns, and contribute to performance evaluations and salary recommendations.
• Process member transactions as needed, including deposits, withdrawals, check cashing, and consumer and mortgage loan payments during peak periods or staffing shortages.
• Maintain flexibility to support other branch locations and work weekend hours based on business needs.
• Assist with monthly teller audits and perform periodic vault and cash drawer audits in accordance with established procedures.
• Ensure the security and accuracy of cash, negotiable instruments, and cash handling activities while maintaining compliance with internal controls and segregation of duties.
• Support daily balancing and proof activities, ensuring compliance with cash control policies.
• Oversee currency ordering and maintain appropriate cash levels to support branch operations.
• Promote Credit Union products and services while helping create a sales and service culture that meets member needs.

Skills

Supervisory/leadership

Customer service

Sales and cross-selling

Communication/interpersonal

Organization/attention to detail

Problem solving

Microsoft Office/financial systems

Team motivation

Education

High school diploma

Tools

Microsoft Office

Financial services systems

Job description

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial(formerly known as Rockland Federal Credit Union) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial(formerly known as Rockland Federal Credit Union) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work
• Competitive pay
• Annual incentive/bonus potential
• Comprehensive benefits package includinghealth, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

About the Role

As a Member Experience Assistant Manager (Assistant Branch Manager), you will help lead the daily operations of the branch while delivering exceptional service to our members and supporting the development of a high-performing team. Working closely with the Branch Manager, you'll ensure operational excellence, maintain compliance, coach team members, and foster a positive, member-focused environment. This is an excellent opportunity for an experienced banking professional who is ready to grow their leadership career.

What You'll Do

• Support the day-to-day operations of the branch, ensuring exceptional member service and operational efficiency.
• Assume the responsibilities of the Branch Manager during absences or when they are engaged in other Credit Union responsibilities.
• Assist with supervising, coaching, training, and developing branch team members while providing ongoing performance feedback and support.
• Help assign work, resolve routine employee concerns, and contribute to performance evaluations and salary recommendations.
• Process member transactions as needed, including deposits, withdrawals, check cashing, and consumer and mortgage loan payments during peak periods or staffing shortages.
• Maintain flexibility to support other branch locations and work weekend hours based on business needs.
• Assist with monthly teller audits and perform periodic vault and cash drawer audits in accordance with established procedures.
• Ensure the security and accuracy of cash, negotiable instruments, and cash handling activities while maintaining compliance with internal controls and segregation of duties.
• Support daily balancing and proof activities, ensuring compliance with cash control policies.
• Oversee currency ordering and maintain appropriate cash levels to support branch operations.
• Promote Credit Union products and services while helping create a sales and service culture that meets member needs.

What We're Looking For

• High school diploma or equivalent required.
• Minimum of two years of experience in the financial services or banking industry.
• Previous supervisory, lead, or team leadership experience preferred.
• Demonstrated ability to coach, motivate, and develop employees while fostering a collaborative team environment.
• Strong sales and relationship-building skills with the ability to identify member needs and recommend appropriate financial solutions.
• Excellent organizational skills with strong attention to detail and accuracy.
• Strong communication and interpersonal skills with a professional, member-focused approach.
• Proven problem-solving abilities and sound judgment in handling operational and member service situations.
• Proficiency with Microsoft Office and financial services systems.
• Ability to travel to other branch locations as needed and work a flexible schedule, including weekends.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminatedagainst on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $62,315 - $70,000 per year, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.