Delinquency Management & Debt Solutions Analyst

Jobtailor; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Daimler Trucks Financial Services is seeking a skilled collections specialist to manage delinquent accounts, support customer service, and coordinate with global teams. You will analyze portfolios, negotiate payment solutions, and ensure regulatory compliance while working with Mexico-collected data.

Required: BS/BA and 2 years in collateral-based collections (or 4 years without a degree), strong problem solving, detail orientation, and MS Office proficiency; knowledge of bankruptcy laws is a

Qualifications

• BS/BA and 2 years experience or 4 years experience in lieu of a degree
• 1 year experience in a collateral-based collections environment
• Customer-centric approach with a focus on problem solving
• Experience analyzing customer delinquency portfolios and payment history
• Successful track record of negotiating payment resolutions
• Attention to detail is critical to the role
• Microsoft Office Suite - professional level
• Knowledge of basic accounting skills
• Knowledge in bankruptcy laws
• Knowledge of systems Paynet, iLien, TransUnion and Experian Credit Bureau, Dun & Bradstreet, Western Union Phone Pay, COGNOS, Fleet ASAP, F & I Pro, TFAM and related portfolios

Responsibilities

• Provide customer service for delinquent accounts and negotiate payment solutions
• Review and analyze delinquency portfolios and payment histories
• Monitor repossessions and charge-off accounts
• Become knowledgeable in bankruptcy laws and work with outside attorneys
• Prepare proposals for debt relief/restructure and obtain necessary legal documentation
• Provide coaching and feedback to Mexico colleagues to meet shared goals
• Cross-train on Bankruptcy and Attorney/Agency responsibilities

Skills

Customer Service

Negotiating Payment Resolutions

Analyzing Delinquency Portfolios

Bankruptcy Law Knowledge

Microsoft Office Suite

Education

BS/BA

Tools

Paynet

iLien

TransUnion

Experian Credit Bureau

Dun & Bradstreet

Western Union Phone Pay

COGNOS

Fleet ASAP

F & I Pro

TFAM

Job description

Daimler Trucks Financial Services is seeking a skilled collections specialist to manage delinquent accounts, support customer service, and coordinate with global teams. You will analyze portfolios, negotiate payment solutions, and ensure regulatory compliance while working with Mexico-collected data.

Required: BS/BA and 2 years in collateral-based collections (or 4 years without a degree), strong problem solving, detail orientation, and MS Office proficiency; knowledge of bankruptcy laws is a