Loss Management Specialist

Essent Guaranty, Inc.; Radnor (Delaware County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Disability benefits

Job summary

Essent Guaranty, Inc. is looking for a Loss Management Specialist located in Radnor, PA or Winston Salem, NC. This key position assists management within the Loss Management Department and demands strong customer service skills.

Applicants must have a bachelor’s degree or equivalent experience, with at least five years in Mortgage Servicing or three years in Mortgage Insurance. The role involves reporting defaults, processing claims, and managing Real Estate Owned properties.

Essent offers a competitive salary, benefits package including health coverage, 401(k), and an environment fostering growth.

Qualifications

• Minimum 5 years in Mortgage Servicing or 3 years in Mortgage Insurance.
• Strong customer service skills and communication abilities.
• Proficient in Microsoft Office applications.

Responsibilities

• Ensure timely reporting of new defaults and updates.
• Process claims efficiently and in accordance with policies.
• Manage Real Estate Owned properties.
• Assist with ordering and reviewing appraisals and BPO.
• Respond courteously to all inquiries.
• Collaborate with IT for system enhancements.
• Perform additional duties as assigned by management.

Skills

Customer service skills

Verbal communication

Written communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

Analytical skills

Problem solving

Teamwork

Knowledge of mortgage industry

Education

Bachelor's degree or equivalent experience

Job description

Essent Group Ltd. (NYSE: ESNT) is a Bermuda-based holding company (collectively with its subsidiaries, "Essent") which serves the housing finance industry by offering private mortgage insurance, reinsurance, risk management products and title insurance and settlement services to mortgage lenders, borrowers, and investors to support homeownership. We are focused on managing risk and dedicated to serving as a strong and fair counterparty. As a company, we bring strong private capital and a commitment to risk management to the mortgage insurance industry.

Title: Loss Management Specialist

Location: Radnor, PA or Winston Salem, NC

The position of Loss Management Specialist works under moderate supervision that will assist the Director and/or Vice President of Loss Management in various areas of Loss Management. This employee will have general knowledge of the mortgage insurance industry, and be able execute his/her duties in accordance with the Master Policy requirements.

As a dynamic and resourceful professional, we will rely on you to perform the following duties:

• Default Reporting – Ensure that new defaults and monthly updates are received from Insureds/Servicers as required by the Master Policy and processed accurately and timely. Follow up with Insureds/Servicers as needed.
• Claims Processing – Ensure that claims are reviewed upon receipt; documentation and information is requested timely; claims are processed and paid timely according to the terms of the Master Policy and Loss Management policies and procedures. Assist with preparation of Claims Committee Meeting documentation and agenda.
• Real Estate Owned Management (REO) – assist with assigning properties to an approved vendor, obtaining insurance, recording deeds, the marketing of properties and the coordination of the sale/closing with the Legal and Finance teams.
• Assist with ordering Broker Price Opinion (BPO), review appraisals, fraud Investigations and timely payment of invoices for same.
• Timely and courteous responses to Insured/Servicer/GSE/Internal inquires.
• Assist with IT for enhancements to PASSPORT and Loss Management online.
• Performs other duties as assigned by management.

Minimum Education & Experience Requirements:

• Bachelor’s degree or equivalent experience.
• Minimum of five (5) years in the Mortgage Servicing Industry or three (3) years in the Mortgage Insurance Industry.
• Superior customer service skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft applications such as Word, Excel and Outlook.
• Demonstrated analytical and creative problem solving skills.
• Ability to work effectively as part of a team and interact with staff of all levels with the organization.
• Knowledge of the mortgage industry.

Our commitment to your success is enhanced by our competitive salary and comprehensive benefits package including paid time off, medical, dental, vision, 401(k) and disability benefits. We work to maintain a positive environment for our employees, where people can learn and grow with the company. Essent is an Equal Opportunity Employer.