Loro Piana - Operations Manager, Miami Design District

LVMH; Miami (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Fertility support

Adoption and surrogacy reimbursement

Tuition reimbursement

401K match

Headspace mental health support

Product discounts (LVMH)

Job summary

Loro Piana is seeking an Operations Manager for our Miami Design District store. The role focuses on upholding operational standards, reducing shortages, managing risk, and leading the operations team to ensure efficient execution of tasks and projects aligned with company standards.

The candidate should have 5+ years in operations management, strong leadership, inventory control expertise, and the ability to manage store P&L. Competitive benefits include a salary range and LVMH discounts.

Qualifications

• 5+ years of operational management experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent leadership, teamwork, and problem-solving skills.
• Strong knowledge of operations and inventory control.
• Ability to lift and move objects up to 40 pounds.

Responsibilities

• Develop competency in auditing, shortage reduction programs, and system controls to ensure operational efficiency and compliance.
• Collaborate with Retail Operations and IT Functions to implement stock team training programs.
• Manage store expenses related to profit and loss (P&L), including shipping/receiving costs, supplies, and alterations.
• Drive results by establishing goals and coaching team members to achieve outcomes.
• Regularly report Operations KPIs to the Store Manager for informed decisions.
• Optimize store inventory areas through layout standards and control procedures.
• Ensure adherence to company standards and policies in store operations.
• Evaluate operational procedures and implement enhancements for efficiency.
• Provide training on operational systems and policies to store personnel.
• Support Risk Management programs to reduce incidents and losses.
• Influence organizational change to deliver results aligned with goals.
• Support development and growth of all team members.
• Drive exceptional support to enhance sales and customer service.

Skills

Operational management

Leadership

Microsoft Office

SAP

Inventory control

Problem solving

Teamwork

Lifting 40 pounds

Tools

Microsoft Office

SAP

Job description

Loro Piana - Operations Manager, Miami Design District

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:
We are seeking an Operations Manager to join our team at Loro Piana. The Operations Manager plays a crucial role in upholding and managing operational standards within the store. You will contribute to the overall success of the business, support shortage reduction programs, risk management, and controllable losses. The Operations Manager will lead and provide support to the operations team, ensuring efficient execution of all duties, tasks, and projects related to operations. You will partner with the store team and key retail leaders to ensure inventory needs are aligned with company standards.

Job responsibilities

Key Responsibilities

• Develop competency in auditing, shortage reduction programs, and system controls to ensure operational efficiency and compliance.
• Collaborate with Retail Operations and IT Functions to implement comprehensive stock team training programs, ensuring alignment with organizational goals.
• Manage store expenses related to profit and loss (P&L), including shipping/receiving costs, supplies, and alterations, optimizing expenditure within budgetary constraints.
• Drive results by establishing challenging yet achievable goals and objectives for the team, fostering alignment with company objectives. Analyze situations, provide clear direction, communicate expectations, and coach team members to achieve desired outcomes effectively.
• Regularly report Operations Key Performance Indicators (KPIs) to the Store Manager, providing insights for informed decision-making.
• Optimize store inventory areas by defining layout standards, product positioning, and inventory control procedures to maximize efficiency for sales and stock teams.
• Ensure adherence to company standards and policies in store operations, reinforcing compliance among team members.
• Evaluate operational procedures regularly, proposing and implementing enhancements as needed to optimize efficiency and effectiveness.
• Provide assistance and training to store personnel on operational systems, company policies, and procedures, ensuring a knowledgeable and skilled workforce.
• Support Risk Management programs, focusing on reducing incidents and associated financial losses, while maintaining a safe and secure environment for both employees and customers.
• Influence organizational change necessary to deliver results aligned with company goals, fostering a culture of adaptability and innovation.
• Support the development and growth of all team members, fostering a positive and productive work environment.
• Drive exceptional support to enhance sales and customer service, identifying and implementing efficiencies and best practices to deliver a seamless guest experience.

Profile

Skills and Abilities Required

• 5+ years of operational management experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent leadership, teamwork, and problem-solving skills.
• Strong knowledge of operations and inventory control.
• Ability to lift and move objects up to 40 pounds.

Additional information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive range of benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support. Additionally, employees enjoy a generous product discount, exclusive LVMH discounts, and other tailored perks.

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $80,000.00 to $100,000.00 USD per year.
EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.