Longo Lexus Product & Delivery Specialist

Penske Motor Group LLC; El Monte (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

401k with company match

Vacation accruals

Health, dental, vision benefits

Referral bonus

Tuition reimbursement

Employee discounts with partners

On-site gym & free parking

Job summary

Penske Motor Group’s Longo Lexus in El Monte, CA, seeks a Lexus Delivery Specialist to deliver vehicles and showcase features to guests. This full-time on-site role requires weekend and evening coverage to accommodate guest schedules.

The position emphasizes excellent customer service, timely paperwork, and clear communication with the sales team, while maintaining professional standards and appearance.

Qualifications

• 1 year of customer service experience in auto or tech industries.
• Ability to read and comprehend English instructions.
• Knowledge of basic math concepts and retail auto sales laws.

Responsibilities

• Deliver new and Lexus Certified vehicles to guests on time.
• Complete delivery paperwork and electronic transactions promptly.
• Explain vehicle features and benefits to guests.
• Maintain communication with sales personnel regarding delivery status.
• Uphold high ethical standards and professional appearance at all times.

Skills

Customer service

Team player

Clear communication

English proficiency

Attention to detail

Education

High school diploma or equivalent

Job description

Overview

We are looking for a Lexus Delivery Specialist that can thrive in a demanding and fast-paced environment to deliver new and Lexus Certified vehicles to our guests after their purchase and explain all the incredible functions and features to make sure our guests get the most out of their vehicle.

This is a full-time position and does require weekend and evening coverage because we make ourselves available to when our guests are available. Our team gets to work with an amazing sales team and by working for Longo, you can be sure that you will be surrounded only by the very best.

The Lexus Delivery Specialist has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Rate of $21.00.

*This position is 100% on site at Longo Lexus in El Monte, CA.

Perks of working with us:

• Weekly Pay - get paid every Friday.
• 401k with a generous Company match
• Vacation (accruals earned on Full Time or Part Time status)
• Vision, dental, and medical care benefits available to any team full time team member
• Team member Referral Bonus Program
• Tuition reimbursement
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more...
• Development and growth opportunities
• Free Employee Parking
• On-site gym, free of charge to team members

Responsibilities

• Inspect vehicles to detect damage and confirm the presence of accessories listed on the invoice.
• Ensures vehicle serial numbers match those on the delivery paperwork.
• Completes delivery paperwork/electronic transaction in a timely manner as defined by dealership.
• Arrives on time to scheduled appointments and maintains constant communication with the designated sales personnel on each vehicle delivery reporting back on any issues, concerns, or schedule changes.
• Stays current with all product knowledge, especially with regard to new features, accessories and the benefits and convenience for our guests.
• Introduces guests to dealership operations, including the service and parts departments, to emphasize to guests the quality and efficiency of the dealerships service operations.
• Maintain and achieves the sales and guest satisfaction objectives set by management.
• Perform other administrative duties as assigned by management.
• Maintain high ethical standards in all actions.
• Maintain professional appearance at all times.

Qualifications

• A high school diploma or equivalent
• A minimum of one (1) year customer service experience in the automobile or technology industries, preferred.
• Knowledge of vehicle leasing principles; basic mathematical concepts (such as add, subtract, divide, multiply, and percentages); equity values and depreciation; and laws that govern retail automotive sales.
• Ability to coordinates activities with other employees (team player); read and comprehend instructions and information in the English language; learn and understand the federal, state, and local laws which govern retail auto sales; use good judgment in challenging situations; pay attention to detail; follow-up with guests and employees; work well with the public; communicate in a professional manner on the phone, internet and in person; use standard office equipment.
• Must have a valid California driver’s license and maintain an acceptable and safe driving record.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl and talk or hear.
• Must be able to work outdoors in all weather conditions including low and high temperatures, precipitation and wind, noisy environments, and small and/or enclosed spaces.
• Adjusting, moving, and lifting objects up to 50 pounds.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Operating motor vehicles and/or heavy equipment.
• Ascending or descending ladders, stairs, scaffolding, ramps, and poles.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Penske Motor Group

BECAUSE WE ARE AWESOME!

Longo Lexusis a proud memberof the Penske Motor Group family of automotive dealerships. We take a different approach than others in the industry.We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians. Adapting to the ever-changing needs of our guests and providing superior guest service is why Longo Lexus is the #1 Lexus Retailer in the Western Unites States since 1990andhas consistently won the prestigious Elite of Lexus Dealer Award since its inception in 1992.

We are looking for the best and brightest to join our team!

Are you eager, well-rounded, and ambitious?

Do you value exceptional guest service?

Are you ready for the new adventure in your career?

We firmly believe in transparency with everything we do and we believe in being a TEAM, probably the top reasons that our average Team Member has been with Longo for more than 9 years.

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