Lona AM Server-1

HEI Hotels & Resorts; Birch Ocean Front (FL); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental insurance viaanthem

Vision insurance via EyeMed

Paid vacation, sick and holiday

Pet insurance via ASPCA

401(k) with company match

Employee discounts (hotel room)

Descripción de la vacante

HEI Hotels and Resorts is hiring at Fort Lauderdale Beach Resort to provide superior guest service at the outlet. You will greet guests warmly, accurately prepare orders and process payments, while balancing the house bank and maintaining spotless service areas. The role emphasizes strong communication, reliability and a guest-first attitude.

Join a team that values diverse backgrounds and offers comprehensive benefits and growth opportunities within HEI Hotels and Resorts.

Formación

• Basic mathematical skills to handle cash and check totals.
• Ability to operate a keyboard and POS procedures.
• Effective communication across guests, supervisors and coworkers.
• Ability to resolve conflicts and manage transactions accurately.
• Reliable attendance and consistent performance in a fast-paced setting.

Responsabilidades

• Greet customers immediately with a friendly and sincere welcome.
• Prepare customer orders as requested accurately and efficiently.
• Ring guest checks correctly and close payments by cash, card or house charge.
• Ensure guest satisfaction and tactfully resolve issues when they arise.
• Maintain high cleanliness standards for service areas and equipment.
• Balance the house bank at the end of each shift.
• Attend as required and perform other duties as assigned.

Conocimientos

Cash handling

POS operation

Conflict resolution

Verbal communication

Written communication

Attendance reliability

Herramientas

POS system

Cash register

Descripción del empleo

About UsEscape to The Westin Fort Lauderdale Beach Resort and discover the \"Venice of America.\" Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewProvide superior customer service while maintaining a clean and attractive outlet for guests.Essential Duties and ResponsibilitiesGreet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests.Prepare customers orders as requested accurately and efficiently.Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge).Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.Maintain the highest level of standards for all product preparation.Clean or sanitize work areas, utensils, equipment, service stations or seating areas.Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned.Qualifications and SkillsBasic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing.Ability to operate a keyboard and Point of Sale procedures.Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.