Lona AM Server-1

HEI Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free employee meals

Free parking

TripAdvisor incentives

401(k) matching

Job summary

HEI Hotels and Resorts in Fort Lauderdale’s The Westin Fort Lauderdale Beach Resort seeks a friendly, guest-focused associate to provide superior service. You will greet guests, take orders, process payments, and maintain clean outlets while ensuring accuracy and satisfaction.

The role requires cash handling, POS use, and the ability to work a fast-paced shift. Training is provided; a reliable schedule and strong communication skills are essential for success in this on-site position.

Qualifications

• Basic math to handle cash and ensure correct totals.
• Experience using a POS and cash register.
• Strong communication and conflict-resolution abilities.
• Ability to stand for long periods and work in a fast-paced environment.
• Basic English literacy for guest interactions.

Responsibilities

• Greet guests with a friendly welcome and understand requests.
• Prepare customer orders accurately and efficiently.
• Ring guest checks and process payments by cash, card, or house charge.
• Ensure guest satisfaction and resolve issues tactfully.
• Maintain high standards for product preparation and cleanliness.
• Sanitize work areas and equipment.
• Follow cash handling and bank procedures.
• Balance house bank at shift end and ensure accountability.
• Adhere to attendance and regular work availability.
• Perform other duties as assigned.

Skills

Cash handling

POS system

Conflict resolution

Communication

Multitasking

Tools

Cash register

Ticketing system

Job description

About Us

Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests.

• Prepare customers orders as requested accurately and efficiently.

• Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge).

• Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.

• Maintain the highest level of standards for all product preparation.

• Clean or sanitize work areas, utensils, equipment, service stations or seating areas.

• Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.

• Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job related duties as assigned.

Qualifications and Skills

• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing.

• Ability to operate a keyboard and Point of Sale procedures.

• Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.

• Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.