LOM Customer Contracts Master Data Analy

CITGO Petroleum Corporation; Houston (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

An established industry player in the refining sector is seeking a Customer Contracts and Master Data Analyst/Administrator. This role is pivotal in managing customer contracts and maintaining accurate master data in SAP, ensuring compliance with company policies. You will collaborate with various internal teams to streamline processes and enhance data accuracy. With opportunities for remote work and a robust benefits package, this position offers a dynamic work environment where your contributions directly impact operational efficiency and customer satisfaction. Join a company that values safety, integrity, and continuous improvement.

Benefits

Remote Work Options

9/80 Work Schedule Option

Annual Vacation Incentive

Paid Vacation Time

Company-Paid Holidays

Excellent 401(k) Match

Pension Plan

Educational Assistance Plan

Reimbursement for Gym Membership

On-site Health Clinic

Qualifications

• Proficient in Excel, Word, Outlook, and SAP for data management.
• Experience with contract lifecycle management systems is a plus.

Responsibilities

• Assist in drafting and maintaining customer contracts.
• Enter and maintain accurate customer master data in SAP.
• Troubleshoot contract and data issues with internal teams.

Skills

Excel

SAP

Contract Lifecycle Management

Analytical Skills

Communication Skills

Problem-Solving

Education

Bachelor's Degree

5 years of experience without a degree

Tools

SAP

Job description

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CITGO Petroleum Corporation is a recognized leader in the refining industry and operates under the well-known CITGO brand. CITGO owns and operates three refineries located in Lake Charles, LA.; Lemont, IL.; and Corpus Christi, TX, and wholly and/or jointly owns 38 active terminals, six pipelines and three lubricants blending and packaging plants. With approximately 3,300 employees and a combined crude capacity of approximately 807,000 barrels-per-day (bpd), positions CITGO as one of the best-branded supplier companies in the industry.

At CITGO our people are our most important resource. Our core values are Safety, Integrity, Respect, Accountability, and Care.

The Light Oils Marketing (LOM) Customer Contracts and Master Data Analyst/Administrator is responsible for supporting the execution and administration of customer contracts, maintaining accurate master data in SAP, and ensuring compliance with company policies and regulatory requirements. This role plays a crucial part in contract processing, data accuracy, system updates, and communication with internal teams such as Sales, Finance, Legal, and Terminal Operations. The Analyst/Administrator also assists in process improvements and troubleshooting issues related to contract execution and customer data management.

Minimum Qualifications

• Proficient in Excel, Word, Outlook, SAP or other ERP systems for contract and master data management preferred
• Experience with contract lifecycle management (CLM) systems is a plus.
• Excellent attention to detail and ability to manage large volumes of contract and customer data.
• Strong problem-solving and analytical skills.
• Effective communication and collaboration skills for working with cross-functional teams.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

The minimum number of years of job related experience required by this job is: 0years of experience required with a Bachelor’s degree;2+ years of experience in contract administration, master data management, or a related field. preferred. If no degree, 5 years of experience required

Job Duties

Contract Management & Administration

• Assist in drafting, processing, and maintaining customer contracts, including Branded, Unbranded, Commercial, Aviation, Bulk, and Petrochemical agreements.
• Ensure contracts are compliant with standard, approved contract templates.
• Support the contract lifecycle process, including execution, renewals, amendments, and terminations.
• Maintain a centralized repository of executed contracts and related documentation.
• Communicate with internal departments and customers regarding contract setup, modifications, and requirements.

Customer Master Data Management

• Enter and maintain accurate customer master data in SAP and other enterprise systems, ensuring proper setup for billing and product access.
• Validate and update key data points such as customer profiles, contract terms, and product access permissions.
• Monitor and correct data discrepancies to ensure accurate invoicing and seamless transactions.
• Assist in managing third-party customer portals and processing customer setups in external systems.

Job Duties II

• Troubleshoot contract and master data issues, working with Sales, Billing, Credit, Legal, and Terminal Operations to identify and implement solutions.
• Investigate and resolve billing errors, contract discrepancies, and product access issues to prevent revenue loss and operational inefficiencies.
• Provide support to internal teams and external customers on contract and data-related inquiries.

Process Improvement & Compliance Support

• Assist in streamlining contract and data management processes to improve efficiency and accuracy.
• Help develop and document standard operating procedures related to contract execution and master data management.
• Ensure compliance with legal and company policies, minimizing risks related to contract execution and customer data handling.
• Monitor reports on contract status, data accuracy, and key performance indicators (KPIs) to ensure timely and accurate processing, and to support decision-making.
• Maintain detailed records of customer contracts, data updates, and issue resolutions for audit and compliance purposes.

Job duties displayed above are not all-inclusive, site-specific responsibilities may be assigned.

Here are the incentives we offer:

• Remote Work options available for eligible positions
• Options are department and/or location specific
• 9/80 Work Schedule Option (where applicable)
• Annual Vacation Incentive (40-120 hours of additional pay) for Eligible Employees
• Paid Vacation Time
• Company-Paid Holidays
• Caregiver Leave
• Excellent 401(k) Match
• Pension Plan
• Company-Paid Sick Leave and Long-Term Disability
• Medical, Dental, & Vision Plans; FSA and HSA options
• Company-Paid Life Insurance for Active Employees
• Healthy Rewards Program
• Service Awards Program
• Educational Assistance Plan
• Dependent Children Scholarships
• Reimbursement for Gym Membership
• Employee Discount Programs
• On-site Health Clinic (select locations)
• On-site Cafeteria (select locations)
• On-site Credit Union and ATM (Corporate office only)
• On-site Fitness Center (select locations)

PLEASE NOTE ALL JOBS DO NOT QUALIFY FOR ALL PERKS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.