Logistics Technician I

Flagship Facility Services, Inc.; San Mateo (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Flagship Facility Services, Inc. is seeking a Shipping & Receiving Clerk to support the Lab Services Division in the Bay Area. The role focuses on customer service, package receipt, on-site delivery, and fast-paced inbound/shipping tasks for multiple tenants.

You will work full-time (40 hours) as a non-exempt, hourly employee, with responsibilities that include logging shipments, operating pallet jacks, and coordinating with tenants and delivery personnel.

Qualifications

• High school diploma or equivalent.
• Experience in customer service is required.
• Ability to lift up to 50 lbs and operate a forklift (certification a plus).
• Familiarity with lab or shipping/receiving environments is a plus.

Responsibilities

• Receive and log packages, delivering to site tenants professionally.
• Process outgoing shipments, ensuring accuracy and timeliness.
• Maintain Shipping & Receiving records using company tracking databases.
• Serve as on-site point of contact for shipping & receiving support.
• Assist with general facilities duties as needed.

Skills

Customer service

Microsoft Office

Forklift certified

Heavy lifting

Education

High School Diploma

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business.

The pay rate or range for this position is: $24.00 per hour

Job Summary

Have great customer service and time management skills? Looking to enter into the Bay Area Biotech and Pharma industry? We are seeking individuals who possess a professional attitude, an ability to use technology and systems, demonstrable experience as a hard worker, but most importantly a great customer service mindset. Awareness of formal S&R routines is a plus but not required. The Shipping & Receiving Clerk role is support within the Lab Services Division. Typical assignments are focused on customer service, package receipt, and on‑site delivery tasks. This energetic and detail‑oriented person will be part of a larger biotech services company, providing fast‑paced inbound and shipping needs for multiple tenants via the operation of a centralized Shipping & Receiving area.

This role is for a Full‑Time (40 hour/week), Non‑Exempt, Hourly S&R position.

Job Description

Essential Duties and Responsibilities

We are seeking a candidate to perform general facilities duties which primarily include, but are not limited to:

• Receiving packages, entering into Shipping & Receiving tracking database and delivering to site tenants in a professional manner
• Processing pre‑packaged outgoing shipments, ensuring accuracy, completeness, promptness, accountability, and condition of shipments meet established standards
• Utilizing company routines and materials management technologies to ensure goods security
• Acting as an on‑site Point‑of‑Contact for end users regarding Shipping & Receiving support
• Escort delivery personnel and special equipment when necessary
• Safely utilizing pallet jacks, delivery carts, and forklifts, and other S&R equipment
• Following site‑specific SOPs, work procedures, and Shipping & Receiving programs
• Under the supervision of the S&R Supervisor, maintaining shipping and receiving equipment
• Traveling between client locations as necessary
• Ensuring work areas are clean, organized, and safe
• Performing additional support‑level and in‑scope S&R tasks as necessary

This position reports to: Shipping & Receiving Manager

This position has no direct reports

Minimum Training, Knowledge, Skills, Abilities, and/or Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma/G.E.D.
• Customer Service skills experience
• Familiarity with the laboratory environment and/or Shipping & Receiving environment a plus but not required
• Ability to safely lift items heavy packages and carry short distances
• Ability to operate a forklift; current Forklift Certification a plus but training can be provided
• Proficient with the Microsoft ecosystem (Windows, Office, Office 365, etc.)

Additional Employee Expectations

Work proactively and positively with a high‑level of independence and intrinsic motivation

• Strong organizational, communication, and customer service skills
• Maintain open, professional, and productive dialogue with internal employees and clients
• Operate efficiently and develop a mastery of all assigned tasks
• Demonstrate a desire to grow by seeking out new opportunities and enhancing burgeoning skills
• Exhibit maturity and a leadership mentality
• Anticipate contingencies and adapt to changes quickly
• Be open and willing to learn from others
• Identify areas for improvement and make constructive suggestions for change
• Adhere to company and client safety and operational policies
• A professional work ethic and team‑centric mindset

Physical Requirements

Significant standing, walking, moving, carrying, bending, kneeling, reaching, and handling, pushing, and pulling. Ability to move and lift boxes up to 50lbs without assistance

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state and local law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Americans with Disabilities Act Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over‑achievers, you’ll enjoy your career with us! We started with a simple idea— to deliver a higher standard of customer service. The way we deliver facilities services has evolved over the past 30 years – along with technology and our clients’ needs. Our core fundamental is unchanged: From the CEO to the front‑line workers, every Flagship employee works together to build long‑term relationships with our clients by doing whatever they need to do to get the job done.

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