Logistics Technician

MCPC; Grand Rapids (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

MCPc in Grand Rapids is seeking a Logistics Center Technician to perform shipping, receiving, inventory and general warehouse tasks while providing intermediate level customer service to internal and external customers. The role relies on intermediate to advanced knowledge of MCPc systems, and the technician acts as an escalation point and basic training contact for Logistics staff.

Responsibilities include preparing shipments, using scan guns, performing cycle counts, inspecting consignments,

Qualifications

• High School Diploma or GED required.
• 3+ years of warehouse experience preferred.
• Valid Driver's License with minimal points.

Responsibilities

• Prepare shipments for postal or commercial conveyance and determine economical shipping method.
• Select appropriate shipping container and pack items securely.
• Prepare bills of lading and verify quantities/destinations against work orders.
• Use scan gun to receive and pick items in shipping process.
• Perform basic kitting of equipment based on customer requirements.
• Conduct cycle counts within defined inventory processes.
• Receive and unload inbound materials and resolve discrepancies.

Skills

Interpersonal skills

Organizational skills

Communication skills

MCPc systems knowledge

Multitasking

Team oriented

Attention to detail

Education

High School Diploma or GED

Tools

Dolly

Pallet jack

Cardboard crusher

Shrink wrap machine

Forklift

Job description

Position Overview

The Logistics Center Technician is responsible for performing a variety of shipping, receiving, inventory, logistics and general warehouse tasks; while providing an intermediate level of customer service to internal and external customers. This resource will be expected to have intermediate to advanced level of knowledge of internal MCPc systems and workflow and act as an escalation point and basic training contact for all Logistics staff.

Key Tasks And Responsibilities

• Prepares shipments for postal or commercial conveyance; determines most economical and efficient shipping method based on customer requirements.
• Responsible for selecting appropriate shipping container; packs items to ensure safe delivery.
• Prepares bills of lading; check items to be shipped/received against work orders to ensure correct quantities, destinations, and shipping locations are correct.
• Use scan gun to receive and pick items in the shipping process.
• Basic kitting of equipment based on customer requirements.
• Complete cycle counts within defined inventory processes and control.
• Receives and unloads incoming materials and compares information on packing slip with purchase orders, appropriately resolves any discrepancies utilizing available tools and process.
• Inspect shipments for damages or defects, records discrepancies or damages and notifies leadership or appropriate internal team of issues for resolution.
• Delivers items to requisitioning departments and obtains authorized signatures for accepted items.
• Certified to operate dolly, pallet jack, cardboard crusher, shrink wrap machine and/or forklift in loading and unloading supplies and equipment and preparing shipment or inbound inventory.
• May operate company vehicle to deliver shipments as requested. (Box Truck or Van)
• May assist in routine maintenance of equipment and shipping area and general facility.
• Locking of warehouse and setting facility alarm.
• Maintain a secure facility at all times including monitoring inbound/outbound materials and personnel.
• The ability to identify and develop a solution for process improvement initiatives.
• Creation of service documents, work instructions, and quality documents as required.
• Follows established departmental policies, procedures, and objectives.
• Provide training and support for technicians considered ‘learners.’
• Communicate, both written and verbal, with project managers, sales teams, vendor partners, and customers.
• Participate in internal departmental and project meetings.
• Attends all training and certification classes associated with career path
• Other duties as assigned.

Key Outcomes Of The Position

The Logistics Center Technician will consistently follow documented processes to maintain a high degree of quality in work product and customer satisfaction. All assigned work must be completed in a timely and cost-efficient manner.

Skills And Attributes Required

• Intermediate interpersonal, organizational, and communication skills.
• Intermediate to expert level knowledge of internal MCPc systems.
• Demonstrated ability to manage multiple priorities of moderate to high complexity.
• Ability to work independently and to sustain positive relationships with team members, management and customers.
• Team oriented resource that approaches problems collaboratively.
• Ability to operate equipment listed in responsibilities.
• Intermediate understanding of shipping/receiving protocols.
• Attended and collected required training courses and certifications.
• Willingness to train, learn and achieve through the career path
• Attention to detail and a strong work ethic required.

Qualifications

This is a hands‑on experienced‑level position that will provide MCPc a dedicated individual to support team workload. Existing warehouse and safety certifications are preferred. The individual will be expected to pursue the appropriate certifications or training as detailed by immediate supervisor within the first year of employment.

Experience And Educational Requirement

• A High School Diploma or GED, with a minimum of 3 years of Warehouse experience directly related to the duties and responsibilities specified.
• Valid Driver's License (less than 6 points on license to adhere to insurance requirements).

Physical Requirements

The physical requirements of this job include occasional sitting, stooping/crouching, regular walking, standing, pulling/pushing, carrying, lifting up to 40lbs., grasping, reaching, clarity of vision, and rare climbing & crawling. The mental requirements of this job include general intelligence; motor coordination skills; coordination of the eyes, hands and feet; verbal intelligence and number intelligence. The workplace environmental conditions include heat in the summer and dust.

Regular attendance and punctuality are an essential job function of this position. In addition, the duties of this job need to be performed inside of our offices (unless authorized due to extraordinary circumstances by your manager and Human Resources) for the purpose of interaction and collaboration with colleagues and/or clients as necessary, the ability to adequately supervise the associate, and/or the availability of necessary equipment utilized for regular job functions.

*This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related instructions and to perform other job related duties as request by their Supervisor.*